Due to extreme flooding in Kerala, India, the Kochi airport has suspended all operations from August 15-26, 2018. Customers traveling to, from, and/or via Kochi may experience continued flight delays, diversions, and/or flight cancellations.
Passengers traveling to, from, and/or have a connecting flight through Cochin International Airport (COK) are requested to re-confirm their flights and re-protection options directly with the airlines prior to departure.
If you need to change your flight or your flight has been cancelled: Some airlines have announced flexible policies for their customers. Please use the below link to review updated information, airline's individual policies and contact information, or to check your current reservation status:Cochin International Airport Air Arabia Emirates Etihad Airways FlyDubai Gulf Air Jazeera Airways Jet Airways Malindo Air Oman Air Qatar Airways Scoot Air Silk Air SpiceJet SriLankan Airlines
Due to Wildfires and Air Traffic Control restrictions in Western Canada, customers traveling to, from, and/or via British Columbia on August 15-22, 2018 may experience flight delays, diversions, and/or flight cancellations.
Passengers traveling to, from, and/or have a connecting flight through British Columbia, Canada are requested to re-confirm their flights directly with the airlines prior to departure.
Airports affected by operational conditions: Castlegar, BC (YCG); Kamloops, BC (YKA); Kelowna, BC (YLW); Penticton, BC (YYF); Prince George, BC (YXS); Terrance, BC (YXT).
If you need to change your flight: Some airlines have announced flexible policies for customers wishing to change their reservations. Please use the below link to review their individual policies or to check your current flight status:Air Canada WestJet Airlines
Please take note of the following to ensure compliance with the authorities of The Kingdom of Saudi Arabia during the Hajj period. As we now enter the Hajj travel period it is important to reiterate the requirements to ensure trade partners and our guests are also informed to avoid any inconvenience.
The last day of acceptance for Hajj Passengers in the KSA will be until 11:59 pm GMT on August 5th 2018 (inclusive).
Exception is given for entry until August 20th 2018, for Pilgrims holding the following visa types.
Guests of the Custodian of the Two Holy Mosques program (Ministry of Islamic Affairs).
Guests of the Ministry of Culture and media.
All GCC Nationals performing Hajj shall only be accepted if they are in possession of an official Hajj permit. Hajj visas are not required by GCC Nationals.
All non-GCC Nationals performing Hajj shall only be accepted if they are in possession of an official Hajj visa and a return ticket.
Non-GCC female Hajj passengers under the age of 45 shall be accompanied by their relatives listed on their Hajj visa; or shall travel with a group (females) as annotated on their Hajj visa. .
The ‘HAJ’ edit shall be added at check-in for all Hajj passengers, including infants.
Hajj visa information can be validated in both English and Arabic language via the Kingdom of Saudi Arabia MOFA website.
Hajj landing cards are distributed to Hajj guests at AUH. Hajj guests shall complete their Hajj landing cards prior to arrival into JED/MED. Hajj landing cards shall be completed in Arabic for all Arab Nationals and English for all other nationalities.
Guests traveling for Hajj shall only enter The Kingdom of Saudi Arabia at JED and MED. Hajj guests cannot enter Saudi Arabia via any other airports.
For more information, please reference the Kingdom of Saudi Arabia MOFA link below:Saudi Arabia MOFA
Due to civil unrest and security measures currently in place in Nicaragua, customers traveling to, from, and/or via Managua may experience flight delays, diversions, and/or flight cancellations.
Passengers traveling to, from, and/or have a connecting flight through Managua-Augusto C. Sandino International Airport (MGA) are requested to re-confirm their flights directly with the airlines prior to departure.
If you need to change your flight: Some airlines have announced flexible policies for customers wishing to change their reservations. Please use the below link to review their individual policies or to check your current flight status:American Airlines Copa Airlines Delta Air Lines United Airlines
The U.S. Department of Homeland Security (DHS) requires additional security measures for all international flights to or connecting through the U.S., which may result in extra screening for everyday items such as powder, food, books, magazines, and large electronics.
Per the DHS, beginning June 30, 2018, some travelers may also be subject to additional security measures to prohibit powder-based substances greater than what would fit in a standard soda can (12 fluid ounces, 350 milliliters, 350 grams) packed in carry-on bags and personal items. If the substance is in excess of the allowed amount, it won’t be permitted in the cabin of the aircraft.
There are some exemptions that can be transported in carry-on luggage only if they are in a sealed, damage-free package, even if they exceed the stated volume limit including baby formula, prescription medical powders, human remains, and cosmetic powders purchased at Duty Free that are sealed and inside a STEB.
Please note that some foreign governments who perform this screening at central checkpoints may follow more strict measures, including confiscating and disposing of powder-based substances in excess of permitted quantities. We recommend all customers place any items that resemble powder in checked baggage to avoid any disruption to travel.
The Transportation Security Administration (TSA) recommends arriving at the airport at least three hours before your international flight, if possible, to allow time for the additional security measures.
For more information, please visit the DHS link below. You may also contact @AskTSA with specific questions and TSA customer service.U.S. Dept of Homeland Security @AskTSA
Jetgo Australia has entered voluntary administration (bankruptcy) and suspended all operations as of Friday, June 01, 2018.
Customers holding a JETGO reservation: Your booking has been cancelled. At this time, do not go to the airport as there will be no JETGO staff to assist you. Qantas has set up a hotline number to assist with cancelled flights and other flight options. Please contact Qantas at 1300 659 116.
For more information and contacts, please review the below links:JETGO Qantas Airways
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