I called as I was unable to load my Promo code. I learned I had to fly by Jan 31/20, not just book. I think this issue should be made clearer. Ryland was pleasant & easy to understand. He booked my ticket for almost the same deal which was no longer available. He also gifted me, for my 2 wasted hrs, by adding on the Premium Package Benefits. I loved this, and will use it for my next flight.