Travel Alert – Coronavirus: Advisory and Entry Restrictions by Country

Due to the global Coronavirus outbreak (COVID-19), specific entry restrictions and travel advisories have been enforced. Many airlines have created flexible policies to allow changes to your current flight bookings free of charge. Please visit our dedicated site "COVID-19: Airline Travel Waivers" below to review your airline’s current travel advisories, operational updates, and restrictions due to this pandemic.

Some airlines are requiring passengers to complete Health Declaration forms, to be filled out at the airline's check-in counter. Please allow extra time at the airport, prior to your departure, to complete these forms.

For more information on COVID-19, please reference the below links:

COVID-19: Airline Travel Waivers Entry Restrictions by Country COVID-19 Tracker World Health Organization US Homeland Security GOV.UK
Travel Alert – Porter Airlines: Temporary Suspends Operations from March 21-August 30, 2020

Porter Airlines supports the efforts of the Canadian, U.S. and global authorities in their responses. Government actions make it apparent that restricting activities by people in all communities is what's required to keep everyone healthy, and ultimately to end this fast-spreading pandemic.

As a result, Porter Airlines is doing their part by temporarily suspending all flights at the conclusion of the operating day on Friday, March 20, 2020. Porter Airlines has announced they will resume service on August 30, 2020.

To assist our customers in returning home on short notice or If you have an upcoming flight booked, Porter Airlines has waived change and cancellation fees for all their flights. Changes and cancellations can be made online referencing the “Manage My Booking” link below. **Note: you’ll need to have your Porter Airlines confirmation number handy to look up your reservation.

Porter Airlines- Announcement: Porter Airlines- Manage My Booking:
Travel Alert – AeroMéxico: Filed for Reorganization Proceedings on June 30, 2020

Due to the global COVID-19 pandemic causing loss of passenger revenue and its current financial condition, AeroMéxico has voluntarily filed reorganization proceedings under Chapter 11 of the United States Bankruptcy Code on June 30, 2020. AeroMéxico will continue to operate all flights (Domestic and International) during this process.

Customers with future travel on AeroMéxico are requested to re-confirm their flights and reservation status directly with the airline prior to departure.

AeroMéxico's Press Release:

We have initiated a voluntary procedure to implement a financial restructuring under the Chapter 11 process in the United States of America. This legal process will not interrupt the airline's operations. We are continuing to fly with enhanced health and safety measures. All tickets, reservations, electronic travel vouchers, and Club Premier Points remain valid and available for use.

Chapter 11 is a commonly used legal process that allows companies to restructure financially and operationally in a court-supervised setting while continuing to operate. In fact, many leading global airlines have used the Chapter 11 process to strengthen their financial situation, and they remain strong businesses serving passengers across the world today. That is what we intend to do – and the ability to continue to serve our customers without any interruption, is why we made this important decision.

For more information and local/international contacts for AeroMéxico, please review the below links:

AeroMéxico: Statement AeroMéxico: Manage your Booking AeroMéxico: Contact Us
Travel Alert – LEVEL Europe: Ceased Operations and Filed Insolvency on June 18, 2020

Due to the global COVID-19 pandemic causing loss of passenger revenue and its current financial condition, LEVEL Europe has filed insolvency and has ceased all its operations. All LEVEL Europe flight reservations have been cancelled with effect from Thursday, June 18, 2020.

***Note: Airline brand LEVEL part of International Airlines Group (IAG) and is STILL expected to operate once COVID-19 restrictions are lifted. LEVEL has transatlantic services from Barcelona–El Prat Airport and long-haul services from Paris Orly Airport.

Customers holding a LEVEL Europe (VK) ticket: Your booking has been cancelled. At this time, do not go to the airport as there will be no LEVEL Europe staff to assist you. We will continue to monitor the situation and will advise of any updates received.

For more information, please reference the below link:

LEVEL Europe: Announcement
Travel Alert – TAME: Ceased All Operations on May 19, 2020

Due to financial issues and per the national government of Ecuador through Executive Decree 1061, TAME EP Linea Aerea of Ecuador has ceased all its operations. All TAME flight reservations have been cancelled with effect from Tuesday, May 19, 2020.

Customers holding a TAME ticket (EQ/269): Your booking has been cancelled. At this time, do not go to the airport as there will be no TAME staff to assist you. We will continue to monitor the situation and will advise of any updates received.

For more information, please reference the below link:

TAME: Statements
Travel Alert – Avianca: Filed for Reorganization Proceedings on May 10, 2020

Due to the global COVID-19 pandemic causing loss of passenger revenue and its current financial condition, Avianca has voluntarily filed reorganization proceedings under Chapter 11 of the United States Bankruptcy Code on May 10, 2020. Avianca will continue to operate through this process, and plans to return to the skies once the COVID-19 travel restrictions are lifted.

Customers with future travel on Avianca are requested to re-confirm their flights and reservation status directly with the airline prior to departure.

Avianca's Press Release:

The Chapter 11 process is a well-established legal process in the United States of America that is recognized by other countries around the world. The process is a temporary one that, according to United States laws, allows a company to reorganize and complete a financial restructuring under the supervision of the United States court system. Importantly, this process is not an insolvency proceeding or liquidation. During this process, we continue day-to-day operations under the oversight of Avianca’s board of directors and management team. Many companies, including airlines, have used the Chapter 11 process to reorganize their financial obligations and emerge as stronger organizations. Avianca itself underwent a Chapter 11 process in 2003 that allowed the Company to expand in Latin America. We are confident that, with the right support, we will emerge from this process as a stronger, more efficient airline.

For more information and local/international contacts for Avianca, please review the below links:

Avianca: Statement Avianca: Booking & Flight Status Avianca: On-line Chat Avianca: Contacts
Travel Alert – RavnAir Group: Suspended all Flight Operations from April 05, 2020

Due to the global COVID-19 pandemic causing loss of passenger revenue and its current financial condition, RavnAir Group has regretfully announced that it has no choice but to cancel all its RavnAir/PenAir flights indefinitely from Sunday, April 05, 2020 and file for bankruptcy.

Customers holding a RavnAir Group ticket (7H/808): Your booking has been cancelled. At this time, do not go to the airport as there will be no RavnAir/PenAir staff to assist you. We will continue to monitor the situation and will advise of any updates received.

For more information, please reference the below links:

RavnAir Group: Announcement RavnAir Group: Advisories

Need assistance? We're here to help!

There are four main customer support options, which one works best for you?

1. Self-Help Tools

Get the help you need online, right now.

Help Desk
Manage Booking
Find Information
Add to Your Trip
Fields marked with * are required

2. Request Customer Support

Didn’t find the self-help tool or FAQ that matches your need? No worries. Submit a request for customer support and we'll respond as fast as we can.

If you have already submitted a cancellation or change request, you can check its status here

* Please do not put credit card information in this form.

Your customer support request has been sent. We will respond as fast as we can.

You are being redirected to our Corona Virus Alert page.

The provided booking number is Invalid. Please provide valid booking Number.

3. Frequently Asked Questions

Select a category below for answers and contact information.

4. Phone & Chat Support

Country
Language
Phone
Website
Chat support
United States
EnglishSpanish
+1 646.738.4820
BillingQuestions related to your credit card charges:

845-664.6186

Mon-Fri: 24 Hours Sat-Sun: 10am - 6pm (EST)

United Kingdom
English
0203 514 8100
Australia
English
02 8074 9565
Hong Kong
English
6963 0549 6963 0550
India
English
+1 212 478 0335
Ireland
English
01 526 9772 01 526 9773
New Zealand
English
09 280 5224 09 280 5225
Singapore
South Africa
English
011 062 3034 011 062 3035