Travel Alert – Coronavirus: Advisory and Entry Restrictions by Country

Due to the global Coronavirus outbreak (COVID-19), specific entry restrictions and travel advisories have been enforced. Many airlines have created flexible policies to allow changes to your current flight bookings free of charge. Please visit our dedicated site "COVID-19: Airline Travel Waivers" below to review your airline’s current travel advisories, operational updates, and restrictions due to this pandemic.

Some airlines are requiring passengers to complete Health Declaration forms, to be filled out at the airline's check-in counter. Please allow extra time at the airport, prior to your departure, to complete these forms.

For more information on COVID-19, please reference the below links:

COVID-19: Airline Travel Waivers Entry Restrictions by Country COVID-19 Tracker World Health Organization US Homeland Security GOV.UK
Travel Alert – Porter Airlines: Suspended Operations until February 11, 2021

Porter Airlines supports the efforts of the Canadian, U.S. and global authorities in their responses. Government actions make it apparent that restricting activities by people in all communities is what's required to keep everyone healthy, and ultimately to end this fast-spreading pandemic.

As a result, Porter will continue aligning its approach with the public health response and government advisories and are actively working to prepare for resumption of service. However, with quarantine measures, customer demand, the continued closure of the Canada-US border and the Atlantic travel bubble which are key factors impacting Porter Airlines to extend their restart date until February, 11, 2021.

If you have an upcoming flight booked, Porter Airlines has waived change and cancellation fees for all their flights. Changes and cancellations can be made online referencing the “Manage My Booking” link below. **Note: you’ll need to have your Porter Airlines confirmation number handy to look up your reservation.

Porter Airlines- Announcement: Porter Airlines- Manage My Booking:
Travel Alert – Norwegian Air Shuttle ASA: Filed for Reorganization Proceedings on November 18, 2020

Following the government of Norway’s decision to withhold further support from the airline, and the ongoing COVID-19 pandemic, Norwegian Air Shuttle ASA (“Norwegian”) has decided to initiate an examinership process in Ireland relating to its subsidiary Norwegian Air International Limited (NAI), its wholly-owned asset company Arctic Aviation Assets DAC (AAA) and some of AAA’s subsidiaries. Norwegian will continue to operate all flight routes (currently limited due to the Covid situation) during this process, and plans to return to the skies fully once the COVID-19 travel restrictions are lifted.

Customers with future travel on Norwegian are requested to re-confirm their flights and reservation status directly with the airline prior to departure.

Norwegian's Press Release:

Norwegian has chosen an Irish process since its aircraft assets are held in Ireland. Norwegian has taken this decision in the interest of its stakeholders.

The purpose of the process is to reduce debt, right-size the fleet and secure new capital. This reorganization process protects the assets of the Norwegian group while allowing the company to focus on the rightsizing of the group. The process is estimated to take up to five months.

Jacob Schram, Norwegian CEO, said: “Seeking protection to reorganize under Irish law is a decision that we have taken to secure the future of Norwegian for the benefit of our employees, customers and investors. Our aim is to find solutions with our stakeholders that will allow us to emerge as a financially stronger and secure airline.”

For more information and local/international contacts for Norwegian, please review the below links:

Norwegian: Reorganization Announcement Norwegian: Full Press Release Norwegian: Help and Contacts
Travel Alert – AeroMéxico: Filed for Reorganization Proceedings on June 30, 2020

Due to the global COVID-19 pandemic causing loss of passenger revenue and its current financial condition, AeroMéxico has voluntarily filed reorganization proceedings under Chapter 11 of the United States Bankruptcy Code on June 30, 2020. AeroMéxico will continue to operate all flights (Domestic and International) during this process.

Customers with future travel on AeroMéxico are requested to re-confirm their flights and reservation status directly with the airline prior to departure.

AeroMéxico's Press Release:

We have initiated a voluntary procedure to implement a financial restructuring under the Chapter 11 process in the United States of America. This legal process will not interrupt the airline's operations. We are continuing to fly with enhanced health and safety measures. All tickets, reservations, electronic travel vouchers, and Club Premier Points remain valid and available for use.

Chapter 11 is a commonly used legal process that allows companies to restructure financially and operationally in a court-supervised setting while continuing to operate. In fact, many leading global airlines have used the Chapter 11 process to strengthen their financial situation, and they remain strong businesses serving passengers across the world today. That is what we intend to do – and the ability to continue to serve our customers without any interruption, is why we made this important decision.

For more information and local/international contacts for AeroMéxico, please review the below links:

AeroMéxico: Statement AeroMéxico: Manage your Booking AeroMéxico: Contact Us
Travel Alert – Avianca: Filed for Reorganization Proceedings on May 10, 2020

Due to the global COVID-19 pandemic causing loss of passenger revenue and its current financial condition, Avianca has voluntarily filed reorganization proceedings under Chapter 11 of the United States Bankruptcy Code on May 10, 2020. Avianca will continue to operate through this process, and plans to return to the skies once the COVID-19 travel restrictions are lifted.

Customers with future travel on Avianca are requested to re-confirm their flights and reservation status directly with the airline prior to departure.

Avianca's Press Release:

The Chapter 11 process is a well-established legal process in the United States of America that is recognized by other countries around the world. The process is a temporary one that, according to United States laws, allows a company to reorganize and complete a financial restructuring under the supervision of the United States court system. Importantly, this process is not an insolvency proceeding or liquidation. During this process, we continue day-to-day operations under the oversight of Avianca’s board of directors and management team. Many companies, including airlines, have used the Chapter 11 process to reorganize their financial obligations and emerge as stronger organizations. Avianca itself underwent a Chapter 11 process in 2003 that allowed the Company to expand in Latin America. We are confident that, with the right support, we will emerge from this process as a stronger, more efficient airline.

For more information and local/international contacts for Avianca, please review the below links:

Avianca: Statement Avianca: Booking & Flight Status Avianca: On-line Chat Avianca: Contacts
Travel Alert – LIAT: Suspended Operations from April 01, 2020

Due to the global COVID-19 pandemic causing loss of passenger revenue and its current financial condition, LIAT has suspended all its operations until further notice. Further information about LIAT’s future will only be available after LIAT’s next annual general meeting which has not yet been scheduled.

Customers holding a LIAT (LI) ticket: Your booking has been cancelled. At this time, do not go to the airport as there will be no LIAT staff to assist you. We will continue to monitor the situation and will advise of any updates received.

For more information please reference the below link and continue to monitor LIAT's website and social media platforms for updates:

LIAT: Announcement
Travel Alert – LEVEL Europe: Ceased Operations and Filed Insolvency on June 18, 2020

Due to the global COVID-19 pandemic causing loss of passenger revenue and its current financial condition, LEVEL Europe has filed insolvency and has ceased all its operations. All LEVEL Europe flight reservations have been cancelled with effect from Thursday, June 18, 2020.

***Note: Airline brand LEVEL part of International Airlines Group (IAG) and is STILL expected to operate once COVID-19 restrictions are lifted. LEVEL has transatlantic services from Barcelona–El Prat Airport and long-haul services from Paris Orly Airport.

Customers holding a LEVEL Europe (VK) ticket: Your booking has been cancelled. At this time, do not go to the airport as there will be no LEVEL Europe staff to assist you. We will continue to monitor the situation and will advise of any updates received.

For more information, please reference the below link:

LEVEL Europe: Announcement

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