Travel Alert – Italy: Air Transport Workers Strike announced for May 15, 2021

Some Italian trade unions of airports and ground handling staff will be holding an ENAV personnel strike on Saturday, May 15, 2021 from 10:00 to 18:00 local time. Customers traveling to, from, and/or via Italy may experience flight delays, diversions, and/or flight cancellations.

Passengers traveling to, from, and/or have a connecting flight through Italy (all airports) are requested to re-confirm their flights and connection times directly with the airlines prior to departure.

If you need to change your flight: Many airlines currently have flexible rebooking options that allow changes to your reservation free of charge. For those who have a reservation with any restrictions, the airlines may announce additional flexible policies due to the strike. Please use the below link to review their individual policies, to check your current flight status, or you may contact your respective airline directly:

Alitalia Air Dolomiti
Travel Alert – Israel: Security Advisory for May 11-25, 2021

Due to the current security situation and Air Traffic Control restrictions, customers traveling to, from, and/or via Tel Aviv, Israel on May 11-25, 2021 may experience flight delays, diversions, and/or flight cancellations.

Passengers traveling to, from, and/or have a connecting flight through Tel Aviv-Ben Gurion Airport (TLV) are requested to re-confirm their flights directly with the airlines prior to departure.

If you need to change your flight: Many airlines currently have flexible rebooking options that allow changes to your reservation free of charge. For those who have a reservation with any restrictions, the airlines may announce additional flexible policies due to the situation. Please use the below link to review their individual policies, to check your current flight status, or you may contact your respective airline directly:

Air Canada American Airlines Delta Air Lines El Al Israel Airlines Lufthansa United Airlines
Travel Alert – Colombia: Security Advisory for May 04-15, 2021

Due to civil unrest and the current security situation, customers traveling to, from, and/or via Colombia on May 04-15, 2021 may experience flight delays, diversions, and/or flight cancellations.

Passengers traveling to, from, and/or have a connecting flight through Colombia (all airports) are requested to re-confirm their flights directly with the airlines prior to departure.

Airports currently affected by operational conditions: Barranquilla-Ernesto Cortissoz Int'l (BAQ); Bogota-El Dorado Int'l (BOG); Cali-Alfonso Bonilla Aragón Int'l (CLO); Cartegena-Rafael Núñez Int'l (CTG); Medellin-José María Córdova Int'l (MDE); Pereira-Matecaña Int'l (PEI).

If you need to change your flight: Many airlines currently have flexible rebooking options that allow changes to your reservation free of charge. For those who have a reservation with any restrictions, the airlines may announce additional flexible policies due to the situation. Please use the below link to review their individual policies, to check your current flight status, or you may contact your respective airline directly:

American Airlines Avianca Copa Airlines LATAM Airlines Spirit Airlines
Travel Alert – Coronavirus: Advisories and Entry Restrictions by Country

Due to the global Coronavirus outbreak (COVID-19), specific entry restrictions and travel advisories have been enforced. Many airlines have created flexible policies to allow changes to your current flight bookings free of charge. Please visit our dedicated site "COVID-19: Airline Travel Waivers" below to review your airline’s current travel advisories, operational updates, and restrictions due to this pandemic.

Some airlines are requiring passengers to complete Health Declaration forms, to be filled out at the airline's check-in counter. Please allow extra time at the airport, prior to your departure, to complete these forms.

Recently, the U.S. State Department has added about 100 new countries to its "Level Four: Do Not Travel" advisory list due to a "very high level of COVID-19." The State Department now lists about 131 countries at Level Four out of about 200 countries in total. Customers planning or scheduled to travel abroad are strongly encouraged to review the "U.S. State Department-Travel Alerts" link below.

For more information on COVID-19, testing and restrictions, please reference the below links:

COVID-19: Airline Travel Waivers Entry Restrictions by Country COVID-19 Tracker World Health Organization US Homeland Security GOV.UK U.S. State Department-Travel Alerts
Travel Alert – Canada: Suspended flights to the Caribbean & Mexico from January 31, 2021

Following the measures announced by the Canadian government, all airlines have temporarily suspended their flights between Canada and the Caribbean & Mexico for 90 days, as of January 31, 2021.

If you need to change your flight: Many airlines currently have flexible rebooking options that allow changes to your reservation free of charge. For those who have a reservation with any restrictions, the airlines may announce additional flexible policies due to this suspension. Please use the below link to review their individual policies and for current information from the Canadian government:

Canadian Government AeroMexico Air Canada Air Transat Caribbean Airlines Sunwing Swoop WestJet
Travel Alert – Air Transat: Suspends Operations from January 31-July 29, 2021

Following measures announced by the Canadian government, Air Transat has suspended all their regular flight operations from January 31 to July 29, 2021.

If you have an upcoming flight booked, Air Transat currently has a Covid policy in-place waiving their change and cancellation fees. Changes and cancellations can be made online referencing the “Manage My Booking” link below. **Note: you’ll need to have your Air Transat confirmation number handy to look up your reservation.

For more information, please review the below links for Air Transat and the Canadian government.

Canadian Government Air Transat: Manage My Booking Air Transat: Contacts Air Transat: FAQ
Travel Alert – Porter Airlines: Suspended Operations until June 21, 2021

Porter Airlines supports the efforts of the Canadian, U.S. and global authorities in their responses. Government actions make it apparent that restricting activities by people in all communities is what's required to keep everyone healthy, and ultimately to end this fast-spreading pandemic.

As a result, Porter will continue aligning its approach with the public health response and government advisories and are actively working to prepare for resumption of service. However, with quarantine measures, customer demand, the continued closure of the Canada-US border and the Atlantic travel bubble which are key factors impacting Porter Airlines to extend their restart date until June 21, 2021.

If you have an upcoming flight booked, Porter Airlines has waived change and cancellation fees for all their flights. Changes and cancellations can be made online referencing the “Manage My Booking” link below. **Note: you’ll need to have your Porter Airlines confirmation number handy to look up your reservation.

Porter Airlines- Announcement: Porter Airlines- Manage My Booking:

Need assistance? We're here to help!

There are four main customer support options, which one works best for you?

1. Self-Help Tools

Get the help you need online, right now.

Help Desk
Manage Booking
Find Information
Add to Your Trip
Fields marked with * are required

2. Request Customer Support

Didn’t find the self-help tool or FAQ that matches your need? No worries. Submit a request for customer support and we'll respond as fast as we can.

If you have already submitted a cancellation or change request, you can check its status here

* Please do not put credit card information in this form.

Your customer support request has been sent. We will respond as fast as we can.

You are being redirected to our Corona Virus Alert page.

The provided booking number is Invalid. Please provide valid booking Number.

3. Frequently Asked Questions

Select a category below for answers and contact information.

4. Phone & Chat Support

Country
Language
Phone
Website
Chat support
United States
EnglishSpanish
+1 646.738.4820
BillingQuestions related to your credit card charges:

845-664.6186

Mon-Fri: 24 Hours Sat-Sun: 10am - 6pm (EST)

United Kingdom
English
0203 514 8100
Australia
English
02 8074 9565
Hong Kong
English
6963 0549 6963 0550
India
English
+1 212 478 0335
Ireland
English
01 526 9772 01 526 9773
New Zealand
English
09 280 5224 09 280 5225
Singapore
South Africa
English
011 062 3034 011 062 3035