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Stay Connected: - Frequently Asked Questions - Frequently Asked Questions

Please browse the most frequently asked questions by our customers and you may easily find the answer to your question:
Browse by Topic
aFlights aCar Rentals aInsurance
aHotels aGeneral Questions aVacation Package
aPayments & Billings aSecured Flight Passenger Data
Q. Why does your website show the message "Sold Out" when the flight shows available on the flight listing page?
Q. How do I request a special meal for my flight?
Q. Our Best Price Guarantee
Q. I keep getting an error message indicating that my credit card information does not match the what is in my credit card company's records. Please tell me what to do.
Q. How do I book an infant fare?
Click here for more Flights FAQs top
Payments & Billings
Q. Somebody from called me and left a message in my voice mail. Why are you contacting me by phone?
Q. My credit card has been charged twice for the same transaction, what do I need to do to get that corrected?
Q. Do you accept debit cards and personal checks?
Q. I would like to pay for my ticket using two different credit cards. Can I do that?
Q. Can we pay by cash or check?
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Q. I made a hotel /car reservation online. Do I get a confirmation voucher?
Q. How do I add additional passengers to an existing air, or hotel booking?
Q. What do I do if the Hotel charges more than the amount in my reservation?
Q. What if I have to cancel my hotel booking?
Q. Do online bookings require immediate payment?
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Car Rentals
Q. I made a hotel /car reservation online. Do I get a confirmation voucher?
Q. How is the rate guaranteed?
Q. What do I need in order to pick up a car?
Q. Is there a minimum age requirement to rent a car?
Q. Do I need an international driver permit?
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Q. Why should I buy the insurance plan?
Q. For what reasons can I cancel or interrupt my trip?
Q. What will I need to do if I must cancel my trip?
Q. What happens if my flight is delayed or cancelled?
Q. Do I have coverage if my luggage does not arrive at my destination?
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General Questions
Q. Who can I turn to for help once I'm traveling?
Q. What is a Consolidator?
Q. What do I need to know about a “Consolidator Fare”?
Q. Does offer Consolidator Fares?
Q. Is a member of any reputable travel organization?
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Secured Flight Passenger Data
Q. What is Secure Flight?
Q. What Passenger data is required?
Q. What is the objective of Secure Flight Program?
Q. How does it help?
Q. What is a Redress Number?
Q. If the name printed on my boarding pass is different than what appears on my government ID, will I still be able to fly?
± Promo Code Offer:
Enter Promo at time of check out. Promo code provides C$20 or the amount of the promo code, discount for stated routes against our service fees. Use of Promo code is in addition to any applicable instant savings offers. Actual amount of discount varies based on the service fees charged. Service fee discount will be up to the amount of the service fees charged less any applicable instant savings for that transaction or the value of the promo code, whichever is less. Promo code expires on date stated and can be withdrawn without notice.