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CheapOair.ca - Frequently Asked Questions

FAQ - Frequently Asked Questions about Flights

Please browse the most frequently asked questions by our customers and you may easily find the answer to your question:
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Flight Search and Booking Tips
Q. Why does your website show the message "Sold Out" when the flight shows available on the flight listing page?
Q. How do I request a special meal for my flight?
Q. What is "Low Fare Guarantee"?
Q. I keep getting an error message indicating that my credit card information does not match the what is in my credit card company’s records. Please tell me what to do.
Q. How do I book an infant fare?
Q. I need an air fare quote. Can you quote me a fare?
Q. Do you offer discounts for an infant or a child?
Q. How do I select my seats?
Q. Why did the fare increase when I tried to book my flight?
Q. Can I call CheapOair directly to make a booking?
Q. Can I make reservations for last minute travel?
Q. Can I make a reservation into one city and return from another?
Q. Are taxes included in the airfares listed?
Q. Can I hold a reservation?
Q. Can I book an itinerary with a stopover?
Q. What is the maximum number of travelers that I can book online in one reservation?
Q. Are the airfares guaranteed?
Q. Can I book an unaccompanied minor on your website?
Tips and Questions after Booking is Complete
Q. How do I change an existing reservation?
Q. What fee is charged for changing my airline ticket?
Q. I have a confirmed reservation, but do not have a seat assignment. Does this mean I will not have a seat when I get to the airport?
Q. Can I make a name change to my flights?
Q. What do I do if paper tickets are lost?
Q. There has been a schedule change on my itinerary. Will I get new tickets for my new flights?
Q. I have to cancel my flights. Can my tickets be refunded?
Q. The flight confirmation page shows the wrong date on my itinerary. How can I change it?
Q. The ticket confirmation e-mail I have received indicates that the airline does not guarantee the booking, what does this mean?
Q. My ticket confirmation e-mail shows ##MAN##, what does that mean?
Q. How can I get a receipt for a ticket that I purchased a long time ago?
Q. My confirmation shows "Paper Ticket" and I have not yet received any paper ticket. When will I receive this?
Q. I made a reservation online. How do I know if this is an e-ticket or a paper ticket?
Q. How can I access my reservation online?
Q. When should I confirm my reservation?
Q. Do my unused or partially used airline tickets have any value?
Q. How do I add additional passengers to an existing booking?
Q. I have not received my email confirmation. What should I do?
Ticket and Flight information
Q. How do I travel with an E-Ticket (Electronic Ticket)?
Q. What are the baggage restrictions for the flights I book?
Q. What happens to my checked baggage when I change planes?
Q. How do I know if the airlines I’m flying have a baggage agreement?
Q. What happens if I miss my flights?
Q. What if I cannot travel and decide to just not show up at the airport? Will my ticket be refundable or changeable?
Q. What documentation or types of photo identification will I need to travel?
Q. Are there any additional fees or taxes not included in the price I’ve paid for the ticket(s)?
Q. What happens to my checked baggage when I change planes?
Q. Can I earn frequent flyer miles on the tickets
Q. Can I use frequent flyer miles to get a further discount or an upgrade?
Q. I have a voucher or discount coupon from the airlines, Can I apply it toward the purchase of a ticket?
Q. What are the restrictions for traveling with a pet?
Q. Why did my flight schedule change?
Q. If I have flight reservations and the airline changes my itinerary, will CheapOair notify me?
Types of Tickets
Q. What is the difference between Bargain and Exclusive fares?
Q. What happens when "Exclusive fares" are sold out?
Q. What happens when “Exclusive Fares" are available one way only?
Q. What is a Prepaid Ticket Advise (PTA) and how does it work?
Q. Do you offer Military discounts?
Q. Do you offer any Senior citizen discounts?
Q. What’s the difference between adult, senior and children fares?
Q. What is difference between roundtrip, one way and multi destinations?
Q. What are the different classes of service on the plane?
Traveler Advice
Q. What are the ticket terms and conditions?
Q. What documents do I need to go through airport security?
Q. Do I have to reconfirm my flight?
Q. Do travelers need a visa to travel abroad on a one-way ticket?
Q. How can I find out about VISA/Entry Requirements?
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Enter Promo at time of check out. Promo code provides C$20 or the amount of the promo code, discount for stated routes against our service fees. Use of Promo code is in addition to any applicable instant savings offers. Actual amount of discount varies based on the service fees charged. Service fee discount will be up to the amount of the service fees charged less any applicable instant savings for that transaction or the value of the promo code, whichever is less. Promo code expires on date stated and can be withdrawn without notice.
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