Flight Search and Booking Tips
Airline fares change throughout the day based on demand and availability. Between the time of your flight search and actual booking, seat inventory in a particular booking class may sell out, airlines then place their available inventory at a higher price. We monitor these changes closely and make every effort to keep inventory and fares in our displays as current as possible.
Most airlines now charge for in flight meals. Many airlines do not offer a meal service on all flights, however you have an option to place your meal request when you purchase tickets on line, or you can call the airline directly. Please note, special meal requests must be done at least 24 hours prior to the scheduled departure. These requests are not guaranteed and are at the discretion of the airline.
We guarantee that the fare purchased is the lowest available price on the web for that particular airline on the date and times chosen. If you find a better price online for the same exact itinerary within 12 hours of your purchase, CheapOair will pay you 10.00 CAD, per traveler.

Guarantee pay out rules:
  • The comparative search must be performed within 12 hours of booking a flight with us.
  • The flight times and dates must be identical.
  • Website URL where you found the comparative fare, screenshot of the exact itineray with the lower fare must be e mailed to us.
  • Please include the CheapOair booking number with your request.
  • 10.00CAD refund is valid only if the CheapOair reservation is paid in full and confirmed.
  • The total cost comparison is with the base fare, and does not include service fees and/or taxes.
  • The comparison must be with a major recognized travel website only.
Please email the above details to feedback@CheapOair.ca.
Your name, credit card number, address, postal code must be entered exactly how it appears on your credit card statement. Please contact your credit card company and confirm the information you’re entering onto the website is exactly the same as they have in their records. Alternatively you may try and book your reservation with another card. If you do not have another credit card, please contact our Customer Service team for assistance at 1-888-766-3163 or 646-237-6831.
Infants, under the age of 24 months, will usually travel at no charge as long as they are seated on an adult's lap, depending on the flights chosen, this should be verified with one of our Customer Service agents. Only one infant is allowed to travel as a lap child per adult. Infants traveling internationally will be required to pay taxes and carry a paper ticket even though they are traveling on the adult's lap. Please contact our Customer Service team at 1-888-766-3163 or 646-237-6831 to book an infant ticket.
As flights fill up throughout the day, the airline’s fares change frequently. We are, therefore, unable to quote any fares via email. You may also contact our Customer Service team at 1-888-766-3163 or 646-237-6831 for assistance.
Most airlines do not offer a child’s discount and will charge full fare for children over 24 months of age. For International flights, child and infant fares vary depending on the airline.
You can request seat assignments at the time of booking. When submitting traveler details during booking process, please select "Seat Preference" in the additional requests area.

If you have already completed your booking, please click the "Request Seat" link which appears under the flight details on your itinerary confirmation e-mail. If pre-assigned seating is available, a seat map will appear.

Although we pass your seating request to the respective airlines (wherever applicable), we cannot guarantee that the request will be honored.

Please note:
  • Some airlines now charge for seat assignments and many airlines restrict pre-assigning of seats. Some airlines may only assign seats 90 days prior to flight departure.
  • Bulk head and emergency exit row seating are controlled by the airline and cannot be pre-assigned. These seats may be blocked by the airlines and held for check-in at the airport on day of departure.
If you are unable to assign your seats, please contact our Customer Service team at 1-888-766-3163 or 646-237-6831 for assistance
Airline fares change throughout the day based on demand and availability. Between the time of your flight search and actual booking, seat inventory in a particular booking class may sell out, airlines then place their available inventory at a higher price. We monitor these changes closely and make every effort to keep inventory and fares in our displays as current as possible.
Yes. CheapOair offers phone assistance 24 hours a day, 7 days a week, 365 days a year to meet your travel needs. Please contact our Customer Service team at 1-888-766-3163 or 646-237-6831 for assistance.
Due to the processing time involved, some bookings may require up to 24 hours while others may take up to three business days, therefore you may not be able to book last minute travel. However you may contact our Customer Service team at 1-888-766-3163 or 646-237-6831 for assistance.
Yes. This is a multi-city option. Our booking engine allows you to search fares in many different ways such as flying into one city and returning from another. Please click on the "Multiple Cities" tab on the "Flight Search" screen to book your itinerary.
Most Airfares listed on the Fare Listing Screen include Taxes but some Consolidator Fares are shown as net fares only. For these Consolidator fares- Taxes, security charges and other fees for Air tickets are calculated and shown at the final step of the Flight Search (Flight Listing / Availability) in the Cost per Person field.
Airline regulations prohibit us from holding reservations. Also, to ensure you receive the discounted fare you found on CheapOair.ca, you need to purchase the ticket(s) immediately. Airfares are not guaranteed until ticketed.
Yes, you can. Many airfares allow stopover(s). Just click on the "Multiple Cities" tab on the "Flight Search" screen and proceed to book your itinerary.
You may book up to a total of nine passengers on a single reservation. If you have more than nine travelers you must book your travel as a group by clicking on the "Group Travel" tab and filling out the "Group Travel Request" form. You may also contact our Customer Service team at 1-888-766-3163 or 646-237-6831 for assistance.
All airfares are subject to change without prior notice and are not guaranteed until payment has been received and tickets have been issued. In the unlikely event of a technical error causing an incorrect fare to be displayed, we reserve the right to advise you of the correct fare within three business days of your booking. You may choose to accept the new fare or cancel your booking. Please read more detailed information in the Terms and Conditions Agreement.
Most airlines allow unaccompanied minors to travel on their flights. Please contact the airline prior to purchasing your ticket to verify all rules and restrictions regarding unaccompanied minor travel.

General Guidelines:
  • Children may travel unaccompanied between the ages of 5-17. Age restrictions may vary per airline.
  • Many airlines require unaccompanied minors to travel on direct (makes a stop but does not require a change of planes) or nonstop flights only.
  • Unaccompanied minors are not allowed to travel on the last flight of the day. This includes any changing of planes.
  • Most airlines provide (or require) supervision service for minors from the time of boarding until the time the minor is met at the final destination. This is called "Unaccompanied Minor Service" and there is a charge for this service. You must verify this cost directly with the airline and whether or not it’s mandatory.
  • You may need to carry a birth certificate or other valid identification documentation to the airport showing the child’s date of birth.
  • The airline will usually want to know who is meeting the minor at the destination. Identification will be required for the adult meeting the minor.
  • Have the person who is escorting the unaccompanied minor to the departing flight bring a valid form of identification so they can get a pass to escort the child through security checkpoints.
  • Standby reservations are not allowed for unaccompanied minor travel.
Again, please call the airline prior to purchasing tickets to inquire about unaccompanied minors rules and costs. Please click here for a list of airline phone numbers.
Tips and Questions after Booking is Complete
Please contact our Customer Service team at 1-888-766-3163 or 646-237-6831 in order to make any changes to your existing reservation.

Please note that airlines charge a change fee per ticket, plus any difference in fare, depending on the flights you choose. Airline penalty fees start at 100.00 CADper ticket and increase from there. Additional rules and fees may apply:
  • Traveler’s name cannot be changed.
  • The same airline must be used.
  • Original reservation must be cancelled before the original departure date and time.
  • Changes to routing, dates or other details may not be changeable.
  • Some airlines may not permit any changes even with a fee.
When changing your ticket, a number of penalties may apply, including:
  • Additional penalties imposed by the airline
  • Additional charges resulting from the new ticket having a higher fare
  • A CheapOair service fee will be applied for making the changes on your behalf.
Please note some airlines may not allow any changes even with a fee.
Airlines do not pre-assign 100% of any aircraft. Along with Bulk Head and Emergency Exit row seating, there are also seats left unassigned for other airline employees, frequent flyer account holders, etc. If you have a confirmed booking, but do not have a seat assignment, it is very important you get to the airport at least three hours prior to the scheduled departure time, as these unassigned seats can only be assigned by airport ticket/gate personnel. At that point, seats will be assigned on a first come, first serve basis.
All reservations must be made in the EXACT name of the person traveling - no nicknames. For domestic and international travel, the name on the reservation must be EXACTLY as it appears on the traveler's government issued identification or passport. Airlines do not allow name changes due to heightened Homeland Security rules. However, in case you have made some error in spelling the name, please contact our Customer Service team at 1-888-766-3163 or 646-237-6831 for assistance.
If your paper airline tickets are lost or stolen, please contact our Customer Service team at 1-888-766-3163 or 646-237-6831 for assistance. Our representatives will assist you in filing a lost ticket application.

In most cases, the airlines require you to purchase replacement tickets at the current fare. If your original tickets are not used after a designated period of time, generally 6 to 12 months, depending on the airline, you will receive a credit for the purchase price of the replacement tickets, less the application fee. This fee varies by airline, but is typically C$100.00 per traveler. Please note that these policies and fees are subject to change at any time.

Each airline has its own rules and policies for issuing replacement tickets. CheapOair is bound by these rules and policies and must adhere to them.
CheapOair makes every attempt to notify you of flight changes via email or phone. However, we are not always made aware of these changes by the airline. It is best if you reconfirm your itinerary directly with the airline at least 72 hours prior to departure. In some cases these changes may require the issuance of a new ticket.

Please note, once you have accepted a schedule change from the airline (either by speaking with a representative of the airline or with one of our agents), future changes, requested by you, will require a payment of any applicable penalties and/or fees. If an airline has changed your flight schedule without your request, you will not be charged any fees or penalties for that change.
Most discounted airline tickets are non-refundable. Although non-refundable tickets are the most economical, they are also the most restrictive and do not allow refunds. These restrictions make it possible for CheapOair to continue to offer special sale fares in addition to our existing deeply discounted airfares.

Please note, refund restrictions are documented on our website. You must agree to these terms and conditions prior to booking any reservation by selecting "Yes" to our contract agreement. Once you decide to cancel a reservation, you are subject to the terms of the cancellation, as stated in our "Terms and Conditions".
If you have discovered that your itinerary has the wrong date, please immediately contact our Customer Service team at 1-888-766-3163 or 646-237-6831 for assistance.
The email confirmation with a pending status means that the booking is still not confirmed with the airline. You will be emailed a confirmed itinerary once your credit card has been charged and tickets are issued. You may contact our Customer Service team at 1-888-766-3163 or 646-237-6831 for assistance.
"MAN" means the flights you selected were not booked in our system automatically and a manual request has been generated. One of our agent needs to manually process your booking and confirm your itinerary. We will contact you to confirm the exact itinerary and the cost of your ticket within 24 hours.
Go to the Home page of CheapOair.ca and follow these steps:
  • Please click on the "Check My Booking" link located on the top left part of the home page.
  • Fill out the required details as per the ‘User Reservation" form and your ticket information will be displayed.
Once the above details are entered, the last three bookings created by you will be displayed. Please select the booking you wish to view by clicking on "Details". This will display the "Booking Receipt and Confirmation" page. You can email the itinerary to yourself by clicking on the "Email this Page" link on the top right corner of the page.

If you do not find any results for your search, please verify the information entered or contact our Customer Service team at 1-888-766-3163 or 646-237-6831 for assistance.
Your paper ticket will be mailed out in 2 to 3 business days after the reservation has been ticketed. We will confirm this by e-mailing you the courier’s tracking number. If you have not received your tickets and your flight will be departing soon, please contact our Customer Service team at 1-888-766-3163 or 646-237-6831 for assistance.
At the time of booking, you will be notified whether you are getting an e-ticket or a paper ticket. However, if the form of your ticket changes due to some technical reasons, we will notify you within 24 hours of your booking. Occasionally when booking multiple airlines that do not have ticketing agreements we must issue a paper ticket. In this instance, an email will be sent to you, notifying you of the same.
Please log on to www.CheapOair.ca and follow these steps:
  • Please click on the "Check My Booking" link located on the top left part of the page.
  • Fill out the required details as per the "User Reservation" form and your ticket information will be displayed.
Once the above details are entered, you will be able to view the last three bookings created by you. Please select the booking you wish to view by clicking on "Details". This will display the "Booking Receipt and Confirmation" page. You can email the itinerary to yourself by clicking on the "Email this page" link on the top right corner of the page.

If you do not find any results for your search, please verify the information entered or contact us at 1-888-766-3163 or 646-237-6831 .
Please call the airline at least 72 hours prior to the scheduled departure time of your flight, in order to reconfirm your reservation. It’s also important to remember, you must also reconfirm your RETURN flights, within the same time frame.
Partially used tickets usually do not have any value. In some cases, unused tickets may be exchanged for a new ticket providing the airline allows changes. Your unused ticket has no value under the circumstance where the traveler does not show up for the flight. Please contact our Customer Service team at 1-888-766-3163 or 646-237-6831 for further assistance.
An additional passenger can only be booked by making a new reservation. Please note, fares may change every moment and we cannot guarantee the availability of the original fare or flight.
Please log on to www.CheapOair.ca and follow these steps:
  • Please click on the "Check My Booking" link located on the top left part of the page.
  • Fill out the required details as per the "User Reservation" form and your ticket information will be displayed.
Once the above details are entered, you will be able to view the last three bookings created by you. Please select the booking you wish to view by clicking on "Details". This will display the "Booking Receipt and Confirmation" page. You can email the itinerary to yourself by clicking on the "Email this page" link on the top right corner of the page.

If you do not find any results for your search, please verify the information entered or contact our Customer Service team at 1-888-766-3163 or 646-237-6831 for assistance. You may also check your "spam" or "junk" folder as your email may have been auto-filtered.

Please add CheapOair@CheapOair.ca to your allowed sender list/address book so you can receive our emails.
Ticket and Flight information
Most airlines now offer electronic tickets and allow you to travel without a paper ticket, which eliminates the worry of loss or theft of your paper tickets.

While traveling with e-tickets, please carry government issued photo identification (such as a driver’s license or passport) to the airport.

With some airlines, you may check-in online and print your boarding pass up to 24 hours in advance. Passengers must have a printed boarding pass in order to proceed through security. Customers with checked-in baggage or E-tickets who do not have a printed boarding pass must go to the ticket counter prior to going through the security checkpoint.

It is advisable that you reconfirm your flights at least 72hrs prior to departure directly with the airline.
Many Canadian carriers have changed their baggage allowance for both carry on and check in luggage. Some airlines are now charging fees for the second bag as well as carry on luggage. Please call the airlines directly for the most update to date policies. The links below are general guidelines and subject to change.

Please note, the above links are only general guidelines and are subject to change without notice.

Please call the airlines directly for the most up to date policies. For list of airline phone numbers please click here.
If you are changing planes and the airlines you are flying have a baggage agreement, your baggage will be checked all the way through to your final destination.

If the airlines you are flying do not have a baggage agreement, it will be the responsibility of the passenger to go to Baggage Claim at the very first airport, where you are changing planes to claim their baggage there. The passenger must then check their baggage in again for the continuing flight and have their bags checked to their final destination.
Please look for baggage alert in your itinerary. If you have one it means the airlines do not have baggage agreement. Please call the airline you are flying, and confirm whether your baggage will be checked to your final destination or if you will have to claim your baggage when you change planes.
If you miss your departure flight, the airline reserves the right to mark your ticket as a “No Show" reservation. No show = No Value. This means your ticket cannot be changed or refunded, even with a penalty. If you are en route to the airport and feel you might miss your flight, you MUST call the airline as soon as possible to avoid this “No Show" situation. Once the record has been made a “No Show" reservation, we will no longer have any control in regard to the itinerary or any possible refund.

If you’ve made your departure flight, but you’ve missed your subsequent flight, you should immediately go to the nearest ticket counter for the airline where you were changing planes. If you’ve missed your flight you were supposed to change to due to a problem that is within the airline’s control, they should protect you on the very next available flight. If you’ve missed this flight due to something that is not within the airline’s control (weather, air traffic, etc.) or due to your own fault, it will be left entirely up to the airline’s discretion to protect you or not. If the airline decides that protection is not warranted, it will be up to the passenger to find their own way to their final destination at the passenger’s expense.

It’s also important to note, if you do miss any of your flights ALL CONSEQUENT FLIGHTS ON THE SAME ITINERARY WILL ALSO BE CANCELLED under the “No Show" policy.
As stated above, if you cannot travel, you must call us or the airline immediately. If you decide to “just not show up" your itinerary will be marked as a “No Show" and all penalties and restriction mentioned in the previously answered question will apply.
Proper documentation will change based on the city you’re departing from, the city you are traveling to, where you are changing planes and what country your passport has been issued under. To answer this question accurately, you must call the airline you are traveling and supply them with the necessary information. They will then tell you whether you need a visa, passport or further documentation. Please note, this information is the sole responsibility of the passenger. Neither CheapOair or the airline will be held accountable if you show up at the airport with insufficient or invalid travel documents or identification. It is also important to note, that if you do not have valid or sufficient documents, the airline can deny you boarding and you could be left to find new transportation to your destination at your own cost.
Other than baggage fees mentioned in an earlier answered question, there are also Airport Entry and Exit fees. These fees are charged by the individual airports and are not collected by the travel agency or the airline. These fees are usually collected during the immigration and customs process, but again, you should call the airline you are flying to verify this in advance, so you are fully prepared upon your arrival.
Most of our airfares allow accumulation of frequent flyer miles. However, there are exceptions. You may email feedback@CheapOair.ca to find out if your flight is eligible for earning frequent flyer miles. Please remember to enter your frequent flyer number in “Traveler Details" when making your reservation so that the number can be transmitted to the Airlines. You may also contact the airline(s) you are flying to verify if you will accrue mileage on your itinerary.
Most of our Airfares allow accumulation of frequent flyer miles. However, there are exceptions. Check the specific Airfare rules by clicking on the actual fare amount on the Fare Listing screen or email your CheapOair.ca consultant. You must enter the frequent flyer number in Traveler Details for it to be transmitted to the Airlines. In fact, the Travelers Profile section lets you store and recall up to 8 different Airlines' frequent flyer numbers per client.
No, our specially priced contract fares do not allow you to use frequent flyer miles for upgrade or further discount. Additionally, frequent flyer miles must be exchanged directly with the airline you have an account with or with your credit card company. CheapOair is unable to utilize your miles in any way.
No. Airline vouchers or discount coupons cannot be applied toward airfares through CheapOair.
If you are traveling with your pet, please contact the airline directly for detailed information. Here are some general guidelines:
  • Traveling with a pet, other than a guide dog, requires special handling by the airline and there will be an additional fee for this service. Pet handling service fees vary from airline to airline.
  • Pets in the cabin are limited by size and the number allowed on each flight.
  • Alternatively your pet may travel in the baggage compartment of your flight.  However, each airline has certain restrictions, depending on the anticipated temperature in the baggage compartment. (Some carriers have a blackout period for carrying animals in cargo during the summer and winter.)
  • Cages and other shipping containers must meet the minimum standard for size, ventilation, strength, sanitation and design for safe handling.  (Sky kennels furnished by the airlines meet these requirements.)
  • Health certificates are required by all shippers of pets. Please check with your Veterinarian for more details.
  • Many airlines restrict certain breeds, such as pug-nosed dogs (Pugs, Pekingese, Boxers) and cats (Persians) that might find it especially difficult to breathe at high altitudes. 
Most airlines allow unaccompanied minors to travel on their flights. Please contact the airline prior to purchasing your ticket to verify all rules and restrictions regarding unaccompanied minor travel.

Occasionally the airlines make changes to their flight schedules to accommodate changes in equipment, routing, or capacity.

Some of these changes are minor and may involve a change of aircraft, flight number, or a slight change in departure and/or arrival time. Sometimes the changes are more severe and result in a change to the departure city, arrival city, date of travel or even discontinued service to your destination city.

CheapOair will make every effort to notify you if your reservation is impacted by an airline schedule change. Since schedule changes can occur at any time, CheapOair strongly encourages passengers to verify departure times and flight numbers directly with the airlines 24 to 72 hours prior to departure. Click here for a list of airline phone numbers - Airline Contacts

If a major schedule change has occurred and the new flight(s) are unacceptable, please call 888-766-3163. CheapOair will contact the airline on your behalf and discuss with you your available options. Please understand all options given are at the discretion of the airline.
Airlines will sometimes make changes to their flight schedules. CheapOair will attempt to notify you via e-mail prior to the originally scheduled departure time if your itinerary change is substantial.

Schedule changes that do not have a major impact on your itinerary will not be followed up with an e-mail. Such minor changes include, but are not limited to:
  • Flight Number Changes
  • Flight Departure time changes less than 11 minutes earlier
  • Flight Departure time changes less than 20 minutes later
If an airline makes a substantial change to your itinerary regarding flight departure and/or arrival time or service changes, such as no longer providing service to your destination, a Customer Service representative will make every effort to contact you by phone. Once we have assisted you to process any changes needed, your updated itinerary will be sent via e-mail and can also be viewed in Check My Booking.

CheapOair will continue to monitor your reservations throughout your journey and make every effort to alert you to any further airline changes.
Types of Tickets
Published Fares - Fares that are on sale by the airline.
Bargain Fares - Fares that are on sale by the airline, but have been discounted.
Exclusive Fares - Fares that are available only on our website (specially negotiated fares with the airlines).
Once "Exclusive Fares" are sold out, the price of the ticket will move to the next highest fare level. If your travel dates are flexible, please try to enter new travel dates and search again. An "Exclusive Fare" may still be available to the same destination, but on a different date. If you’re still unable to locate one of our "Exclusive Fares", please contact our Customer Service team at 1-888-766-3163 or 646-237-6831 for assistance.
Once “Exclusive Fares" are sold out in either direction, the price of the ticket will move to the next highest fare level. If you’re your travel dates are flexible, please try to enter new travel dates and search again. An “Exclusive Fare" may still be available to the same destination, but on a different date. If you’re still unable to locate one of our “Exclusive Fares", please contact our Customer Service team at 1-888-766-3163 or 646-237-6831 (if you are calling from outside the U.S.).
If a PTA has been sent to the airline for your reservation, we will email you one PTA number for all passengers involved in the booking. You will need to provide this PTA number at the airline ticket counter upon check-in at the airport. The airline representative will then issue you the paper ticket(s).

In simple words it’s a system where we send a message to the airline for the issuance of paper tickets at the airport. This is generally done in cases where paper tickets cannot be delivered to the customer’s address or in certain cases due to some countries rules and regulations we are unable to issue you an electronic ticket.

A PTA service fee of 150.00CAD will be added to the “Airline Fees and Taxes“ amount to cover this cost.
CheapOair.ca offers unbeatable deals on military travel. Most airlines offer discount airfare for active duty personnel or Military-ID cardholders. Therefore, you can always opt for these tickets and get a great deal.
Seniors are adults over the age of 65. Many domestic airlines no longer off a senior discount and are also limited on International carriers as well. If a senior discount is available it will display upon selection while booking online.
You will need to supply the number of travelers in each age category. 

  1. Seniors are travelers ages 65 and older. Fares may not be discounted on all flights.
  2. Adults are travelers ages 18 through 64.
  3. Children are travelers ages 2 through 12. Although most airlines charge full fares to children older than 11.
  4. Infants are children under age 2 
  5. Infant ticket options:

Contact our sales team to book flights traveling with infants

  1. lap - Adults traveling) in your party may hold the infant(s) throughout the flight. Please note that while infants in laps usually ride for free on domestic flights, a fee is charged on most international flights.
The car seat must meet airline specifications. Seats reserved for infants may be billed at special infant fares. Please check with the carrier for more information
  • Roundtrip means you will fly from one location to another, and then back to the first location.
  • One way means you will fly from one location to another, and will not return to the first location.
  • Multiple destinations means you will visit several locations and therefore need to choose flights between each of those locations..

In addition to Coach/Economy class seating, many flights offer Business, and/or First Class seating. Please note that the following descriptions are generalizations; some airlines may use different names to describe their classes of service.

  1. Coach/Economy class is seating is in the main cabin area. These seats are usually the least expensive.
  2. Business class seating--when available--tends to feature roomier seats that recline farther, more leg room, and upgraded meal service.  Business class tickets cost more than Coach/Economy but less than First Class.
  3. First class seating is usually in the cabin area nearest the front of the aircraft. It has the fewest and most comfortable seats, and offers upgraded meals. Other perks can include shorter lines at check-in and use of the airline's airport business lounge. First Class fares are almost always the most expensive, and are not available on all aircraft.

Flight options 

  1. Nonstop flights only - Check this box if you want to see fares only for flights that do not stop or change planes at one or more airports before you reach your final destination.
  2. Stops but no plane change flights: These flights may have up to 2 landings and departures that may not be disclosed upon booking, but there is no change of planes
Connecting flights: Flights may have one or more landings and departures. Passengers will have to disembark the plane and re-board another flight.
Traveler Advice
CheapOair.ca shall not be liable for failure of travel service suppliers, including but not limited to airlines, hotels, steamship lines, railroads, car rental agencies, tour operators and consolidators to perform the services offered by such suppliers. CheapOair.ca, in providing travel management services, does not guarantee or insure the services to be provided by any supplier, the financial position of such suppliers or the reimbursement to you from any loss experienced is a result of the financial condition of such supplier. In the event that a supplier defaults prior to providing the service to you for which payment has been made, the sole recourse for refund shall be with the defaulting supplier, from insurance covering such defaults if any or from other responsible third party unless such was caused by CheapOair.ca. In those situations in which a supplier defaults prior to providing services you may pursue any recourse against the supplier for refund, which may be permitted by law or statute. CheapOair.ca warrants that it provides the highest standards of service in the trade and will use appropriate care in selecting suppliers so as to protect you from such default. Except as expressly stated herein, CheapOair.ca assumes no responsibility for actions relating to travel services beyond the control of CheapOair.ca or its employees. CheapOair.ca is not responsible or liable for any act, error, omission, injury, loss, accident, damage, delay, nonperformance, irregularity, or any consequence thereof, which may be occasioned through neglect, or default or any other act or inaction of any supplier of Travel products. CheapOair.ca shall not be liable for any fluctuation in price or change in schedule or equipment or accommodations for any travel service, which occurs subsequent to payment for such service.

CheapOair.ca acts as a service bureau that provides value added service to retail travel agents. CheapOair.ca has no control over and assumes no liability for the actions of the suppliers from whom it obtains Travel products. For your convenience CheapOair.ca has included its service bureau fee in the fare quoted to you. Our service bureau fee may vary depending on a number of factors, including the market conditions, the amount of savings we pass on to you, the time and effort we spend on locating the tickets you request at the best prices, upgrades applied if any, your form of payment, etc

CheapOair.ca believes in 100% customer satisfaction and if you are dissatisfied for any reason, you may collect a full refund of our bureau fee within 2 hours after CheapOair.ca receives payment. Once tickets have been issued there may be a penalty involved for refunds. We do not have control over printed prices on the tickets, although most tickets may have BT (Bulk fare) printed on them, some may have a specific value on them, which may be different (lower or higher) than the fare collected. We urge you to inform your client of this.

Discounts offered may vary depending on a number of factors including Airlines utilized, class of service, destination, time of year (Low, mid or High Season), advance notice provided, minimum stay requirements fulfilled and flight load.
For domestic flights, you will need your Boarding Pass, any government or state issued photo ID such as a driver license or passport along with a copy of your itinerary/trip details.

Please note that a valid passport is required for all air travel outside of Canada. In addition to a passport, many countries require a visa for entry. Please click here to obtain the most current entry requirements for your upcoming trip.
Yes. They should reconfirm international flights 72 hours in advance and domestic flights 24 hours in advance, by calling the Airline directly. Make sure they check for any schedule changes in their itinerary. Airlines reserve the right to cancel bookings if reservations are not reconfirmed, regardless if tickets have been issued or not.
Many countries require special documentation for entry with a one-way ticket. Some countries have added this requirement recently for security reasons. Passengers are responsible for securing any required entry documents prior to departure. Please click here to determine if you need a travel visa for the specific nature of your travel. CheapOair.ca is not responsible for tickets purchased without prior entry requirements, please contact the specific consulate(s) for specific entry requirements not covered under this section.
Please click here to determine the need for a travel visa for your trip abroad. It is important to know your requirements and apply well in advance since each country has different requirements based on your nationality. Please remember that your tickets may not be refundable if you are not allowed to travel due to a lack of travel documentation.

Transit Visa – Many countries require a visa if you are changing flights in that country.

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