Frequently Asked Questions About FlightsPlease browse the most frequently asked questions by our customers and you may easily find the answer to your question:

• The comparative search must be performed within 12 hours of booking a flight with us.
• The flight times and dates must be identical.
• Website URL where you found the comparative fare, screenshot of the exact itineray with the lower fare must be e mailed to us.
• Please include the CheapOair booking number with your request.
• 10.00CAD refund is valid only if the CheapOair reservation is paid in full and confirmed.
• The total cost comparison is with the base fare, and does not include service fees and/or taxes.
• The comparison must be with a major recognized travel website only.

• Some airlines now charge for seat assignments and many airlines restrict pre-assigning of seats. Some airlines may only assign seats 90 days prior to flight departure.
• Bulk head and emergency exit row seating are controlled by the airline and cannot be pre-assigned. These seats may be blocked by the airlines and held for check-in at the airport on day of departure.

• Children may travel unaccompanied between the ages of 5-17. Age restrictions may vary per airline.
• Many airlines require unaccompanied minors to travel on direct (makes a stop but does not require a change of planes) or nonstop flights only.
• Unaccompanied minors are not allowed to travel on the last flight of the day. This includes any changing of planes.
• Most airlines provide (or require) supervision service for minors from the time of boarding until the time the minor is met at the final destination. This is called "Unaccompanied Minor Service" and there is a charge for this service. You must verify this cost directly with the airline and whether or not it’s mandatory.
• You may need to carry a birth certificate or other valid identification documentation to the airport showing the child’s date of birth.
• The airline will usually want to know who is meeting the minor at the destination. Identification will be required for the adult meeting the minor.
• Have the person who is escorting the unaccompanied minor to the departing flight bring a valid form of identification so they can get a pass to escort the child through security checkpoints.
• Standby reservations are not allowed for unaccompanied minor travel.

• Traveler’s name cannot be changed.
• The same airline must be used.
• Original reservation must be cancelled before the original departure date and time.
• Changes to routing, dates or other details may not be changeable.
• Some airlines may not permit any changes even with a fee.

• Additional penalties imposed by the airline
• Additional charges resulting from the new ticket having a higher fare
• A CheapOair service fee will be applied for making the changes on your behalf.

• Please click on the "Check My Booking" link located on the top left part of the home page.
• Fill out the required details as per the ‘User Reservation" form and your ticket information will be displayed.

• Please click on the "Check My Booking" link located on the top left part of the page.
• Fill out the required details as per the "User Reservation" form and your ticket information will be displayed.

• Please click on the "Check My Booking" link located on the top left part of the page.
• Fill out the required details as per the "User Reservation" form and your ticket information will be displayed.

• Baggage Policies

• Traveling with a pet, other than a guide dog, requires special handling by the airline and there will be an additional fee for this service. Pet handling service fees vary from airline to airline.
• Pets in the cabin are limited by size and the number allowed on each flight.
• Alternatively your pet may travel in the baggage compartment of your flight.  However, each airline has certain restrictions, depending on the anticipated temperature in the baggage compartment. (Some carriers have a blackout period for carrying animals in cargo during the summer and winter.)
• Cages and other shipping containers must meet the minimum standard for size, ventilation, strength, sanitation and design for safe handling.  (Sky kennels furnished by the airlines meet these requirements.)
• Health certificates are required by all shippers of pets. Please check with your Veterinarian for more details.
• Many airlines restrict certain breeds, such as pug-nosed dogs (Pugs, Pekingese, Boxers) and cats (Persians) that might find it especially difficult to breathe at high altitudes. 

• Flight Number Changes
• Flight Departure time changes less than 11 minutes earlier
• Flight Departure time changes less than 20 minutes later

1. Seniors are travelers ages 65 and older. Fares may not be discounted on all flights.
2. Adults are travelers ages 18 through 64.
3. Children are travelers ages 2 through 12. Although most airlines charge full fares to children older than 11.
4. Infants are children under age 2 
5. Infant ticket options:

Contact our sales team to book flights traveling with infants

1. lap - Adults traveling) in your party may hold the infant(s) throughout the flight. Please note that while infants in laps usually ride for free on domestic flights, a fee is charged on most international flights.

• Roundtrip means you will fly from one location to another, and then back to the first location.
• One way means you will fly from one location to another, and will not return to the first location.
• Multiple destinations means you will visit several locations and therefore need to choose flights between each of those locations..

In addition to Coach/Economy class seating, many flights offer Business, and/or First Class seating. Please note that the following descriptions are generalizations; some airlines may use different names to describe their classes of service.

1. Coach/Economy class is seating is in the main cabin area. These seats are usually the least expensive.
2. Business class seating--when available--tends to feature roomier seats that recline farther, more leg room, and upgraded meal service.  Business class tickets cost more than Coach/Economy but less than First Class.
3. First class seating is usually in the cabin area nearest the front of the aircraft. It has the fewest and most comfortable seats, and offers upgraded meals. Other perks can include shorter lines at check-in and use of the airline's airport business lounge. First Class fares are almost always the most expensive, and are not available on all aircraft.

Flight options 

1. Nonstop flights only - Check this box if you want to see fares only for flights that do not stop or change planes at one or more airports before you reach your final destination.
2. Stops but no plane change flights: These flights may have up to 2 landings and departures that may not be disclosed upon booking, but there is no change of planes