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ADVERTISEMENT - Frequently Asked Questions

FAQ - Frequently Asked Questions about Hotels

Please browse the most frequently asked questions by our customers and you may easily find the answer to your question:
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Q. I made a hotel /car reservation online. Do I get a confirmation voucher?
Q. How do I add additional passengers to an existing air, or hotel booking?
Q. What do I do if the Hotel charges more than the amount in my reservation?
Q. What if I have to cancel my hotel booking?
Q. Do online bookings require immediate payment?
Q. What should I do if I have problems checking in, or they can’t find my reservation?
Q. What is a pre-paid hotel reservation?
Q. What is a guaranteed reservation?
Q. How do I cancel my hotel booking?
Q. How do I change the dates for my hotel?
Q. Is the type of bedding I select confirmed?
Q. Can I take my pet with me into the hotel?
Q. Are the hotel rates in Canadian dollars?
Q. Can I get a Government, AAA or AARP discount?
Q. What types of Credit cards are accepted?
Q. Do I need a voucher for my hotel reservation?
Q. What should I do if I have problems checking in at the hotel?
Q. I called the hotel and they don’t have my reservation. What should I do?
Q. Can I buy trip insurance with my hotel reservation?
Q. What is covered?
Q. How do I make a claim?
± Promo Code Offer:
Enter Promo at time of check out. Promo code provides C$20 or the amount of the promo code, discount for stated routes against our service fees. Use of Promo code is in addition to any applicable instant savings offers. Actual amount of discount varies based on the service fees charged. Service fee discount will be up to the amount of the service fees charged less any applicable instant savings for that transaction or the value of the promo code, whichever is less. Promo code expires on date stated and can be withdrawn without notice.