Hotels
“All online bookings for hotel and car rental services will generate a confirmation with the number assigned by the hotel or car rental company. We do not issue any vouchers to confirm this type of transaction at the time of booking; however, some products require vouchers which will be emailed after booking confirmation. We advise all of our passengers to print the booking confirmation to present at the time of check-in, in addition to any other documents required. For guarantee only reservations, we also strongly suggest that all arrangements be confirmed not less than 24 hours prior to departure.”
An additional passenger can only be booked by making a new reservation. Please note, fares may be different as fares are not guaranteed until issuance of a ticket and we cannot guarantee the availability of the original fare or flight.

Adding a guest to the same hotel room can be done by calling our Customer Service Team at 1-888-766-3163 or 646-237-6831. If you need to book an additional room for the guest you may do so online as a new reservation.
The hotel must honor the rate given to you when you made the reservation. You may use your reservation printout as evidence and get the hotel to rectify the amount that is being charged. If you need additional assistance, please call the CheapOair Customer Service Team at 1-888-766-3163 or 646-237-6831.
CheapOair.ca Hotel cancellation policy.

General cancellation policies are as follows, and vary by property:
  • You must request cancellations 96 hours (4 days) prior to check-in.
  • All cancellations and changes are subject to a C$25.00 per room processing fee.
  • For cancellations less than 96 hours (4 days) prior to check-in, the cancellation is subject to a fee of first night room stay and a C$25.00 per room processing fee.
  • Changes or cancellations made on or after the check-in date are subject to 100% penalty. Once you have checked into a hotel you cannot cancel or receive credit for unused nights if you check out early.
  • These fees may vary based on property, restrictions, or dates of travel. Changes to dates, reduction in rooms, or any other amendments are subject to fees based on hotels policy. Please verify the cancellation policy prior to purchase completion.
  • Some specially prices hotel reservations are prepaid and are 100% non-refundable and 100% non-changeable at time of booking confirmation.
Yes. We require credit card information to confirm your hotel booking. You will either be charged a 1 night deposit or the entire cost for the length of your stay (depending on the hotel rate booked and the hotel policy), in addition to our C$25.00 per night service fee.
Print the CheapOair.ca confirmation and carry it with you as proof of confirmation and price. If a hotel overbooks, as they do on occasion, and you have a guaranteed reservation, the hotel is obligated to find you a comparable hotel and free transportation to this hotel. You should ask to speak with the hotel manager should this occur.
Prepaid reservations are charged at the time of booking and your credit card will be charged the Full Base Amount (room only) of the reservation at the time you book. Hotels will collect payment for (per night) room tax, resort fees, and cleaning fees, which may be accessed on a daily basis. They will also collect for incidentals such as meals, movies, games, mini-bar, wet bar, parking, and phone calls. These reservations must be prepaid because they are at discounted room rates. Rates are only guaranteed at the time of booking.

General cancellation policies are as follows, and vary by property. You must request cancellation prior to check in to avoid extensive penalties. CheapOair.ca charges C$25.00 per reservation to cancel, no matter what the timeframe or reason. This is in addition to any specific rate rules and cancellation policies that are displayed in the “Room Cancellation Policy” section on the hotel information page. No reservation can be cancelled after the date of check-in, and guests are responsible for any and all "no show" charges.

Cancellation should be requested by calling our Customer Service Team at 1-888-766-3163 or 646-237-6831.
Non-Prepaid reservations use your credit card to hold your reservation until you arrive for check-in. CheapOair.ca STRONGLY RECOMMENDS that you confirm reservations directly with the hotel 24-48 prior to check-in. If you do not cancel the reservation in advance, based on the properties cancellation policy, the hotel will charge your credit card for a one night stay.
Cancellations can only be accepted within the specified time-frames that are displayed on your confirmation. Additional hotel refund policies may be applicable. No reservation can be cancelled after the date of check-in, and guests are responsible for any and all "no show" charges. Any refunds are at the discretion of the hotel and may not result in full refunds. On some non-prepaid hotels, hotel companies require a deposit up to and including the full amount of the stay, which will result in non-refundable cancellations and no modifications allowed.

Cancellation should be requested by calling our Customer Service Team at 1-888-766-3163 or 646-237-6831.
Any amendments to dates, room type, traveler’s names, etc. are at the sole discretion of the individual hotel. CheapOair.ca charges a C$25.00 per reservation cancellation/change fee.
Hotel requests for specific features such as bedding type or non-smoking rooms are simply requests unless the room type chosen specifically states the bedding/smoking criteria in the room description. Due to capacity limitations of the hotel, these features, even if stated in the description are subject to change by the hotel upon check-in. Most hotels will strive to honor your requests. Neither CheapOair.ca nor the hotel guarantees that your request will be honored.
There are an ever-growing number of hotels that opening their doors to customers with furry friends and are now pet-friendly. Pet acceptance policies vary by hotel property and may take into account, breed, weight, size or other characteristics of your pet. Hotels change pet acceptance policies often and without notice. It is very important that you confirm directly with the property that they do, indeed, accept pets. CheapOair.ca accepts NO RESPONSIBILITY for an individual property's pet policy. You must call the hotel directly to confirm pet policies, including pet restrictions on breeds and size.
Currency Conversions are based on approximate exchange rates at the time of booking and should be used for an approximate guide only. These rates are approximate base room charges. Individual hotels collect payment for per night room tax, resort fees, and cleaning fees, which may be accessed on a daily basis. They also will collect for incidentals such as meals, movies, games, wet bar, parking, and phone calls.
Some rates have special requirements such as Corporate, Government (including Military), AAA, or AARP membership. These rates will require you to present identification at the time of check-in to prove that you qualify. Hotel properties are NOT obligated to honor these rates if you do not qualify.
CheapOair.ca Travel accepts Discover, American Express, Visa, MasterCard, and Diners Club credit cards for all purchases. All payments must be in CA Dollars. Your current credit card billing address and telephone information must be included with every order. Sales Tax will be charged on certain products depending on the shipping address as required by law. Due to the terms and conditions of our various hotel contracts, multiple charges may appear on your credit card statement. Cancellation, change fees, and shipping fees will be additional.
All online bookings of hotel and car rental services will generate confirmation with the number assigned by the hotel or car rental company. However, if your hotel requires an additional voucher, CheapOair.ca will email the voucher to you.
Print the CheapOair.ca confirmation and carry it with you as proof of confirmation and price. If a hotel overbooks, as they do on occasion, and you have a guaranteed reservation, the hotel is obligated to find you a comparable hotel and free transportation to this hotel. You should ask to speak with the hotel manager should this occur.
This is a fairly common practice and an in many cases the hotel will not receive the actual guest names until 72 hours prior to your arrival date. Your reservation is secure and guaranteed and our hotel quality assurance team personally verifies check in details with each hotel prior to each day’s arrivals. We recommend you contact the property within three days of your scheduled arrival to confirm your details.
Yes. We offer a Travel Protection Plan that covers both airlines reservations and hotels reservations. An airline reservation is not required to purchase hotel coverage.
Insurance Coverage Underwritten by Chartis Insurance Company of Canada
145 Wellington Street West, Toronto, Ontario, M5J 1H8.
This Policy is administered on Our behalf by Travel Guard
Canada Group, Inc. (Travel Guard Canada).
Coverages Maximum Limit per Person
Trip Cancellation Trip Cost up to a maximum of C$100,000
Trip Interruption Trip Cost up to a maximum of C$100,000
Trip Delay (C$100 Daily Limit Applies) (A maximum of C$100 )
Baggage Delay C$100
Accidental Death & Dismemberment C$100,000
All claims should be presented to the Program Administrator:
Travel Guard
P.O. Box 47
Stevens Point, WI 54481
1.866.385.4839

Payment of Claims
Claim Procedures: Notice of Claim: The Insured must call Travel Guard as soon as reasonably possible, and be prepared to describe the Loss, the name of the company that arranged the Trip (i.e., tour operator, cruise line, or charter operator), the Trip dates, and the amount that the Insured paid. Travel Guard will fill in the claim form and forward it to the Insured for his or her review and signature. The completed form should be returned to Travel Guard, PO Box 47, Stevens Point WI. (telephone 1.866.385.4839).

Claim Procedures: Proof of Loss:
The claim forms must be sent back to Insurer no more than 90 days after a covered Loss occurs or ends, or as soon after that as is reasonably possible. All claims under the policy must be submitted to Travel Guard no later than one year after the date of Loss or insured occurrence or as soon as reasonably possible. If Insurer has not provided claim forms within 15 days after the notice of claim, other proofs of Loss should be sent to Travel Guard by the date claim forms would be due. The proof of Loss should include written proof of the occurrence, type and amount of Loss, the Insured’s name, the participating organization name, and the product number.

Payment of Claims: When Paid: Claims will be paid as soon as Travel Guard receives complete proof of Loss and verification of age.
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