The World Health Organization (WHO) has declared the outbreak of the 2019 novel coronavirus to be a
global health crisis. As disruptions to flight travel occur across the globe due to the spread of
this virus, many airlines are offering waivers to their passengers, such as the chance to reschedule
a trip without paying change fees. This page has been created to help you find out what waivers you
may be entitled to.
Below you'll find the "Travel Waiver Updates" table
we've created. Please start by selecting your airline, to see relevant waiver
Ticket Refund Updates*
If you have already submitted a request to have your non-refundable airline tickets
refunded*, please be aware that with the enormity of the passengers that have been
affected, your refund might take a little longer than usual to be completed. We are processing
refunds in the order the request was received and once your refund has been processed, you'll
receive an e-mail as a confirmation of completion of your refund. From this point, it should be
reflected on your billing statement within 1 to 2 billing cycles based on your individual credit
card's closing date.
We apologize for any inconvenience the delay may cause and hope you will understand the extraordinary
nature of the current travel situation.
NOTE – Regardless of what your plans are, please note that –
- Your reservation MUST be cancelled prior to the scheduled departure date or you risk
forfeiture of the value of the tickets and no refund, rebooking or re-routing option may
apply. Your entire tickets will be lost.
Please review the “Travel Waiver Updates” listed below,
by airline, to see their specific restrictions and policy. Fees may apply – see the Fee
Based on airline policy, you may be eligible for one of the following (subject to the Fees Section
Future Credit -
Your reservation will be cancelled, and your tickets will remain on file for future travel as per
airline policy subject to applicable CheapOair fees. This is the preferred
and faster option as per the airline' rules and policies, as not all airlines are allowing
Complete cancellation of all tickets and refund less original CheapOair service fee non-airline
ancillary and any applicable CheapOair cancellation fee if airline policy permits..
- Original CheapOair service fees and non-airline ancillaries for your bookings are
- Discounted fees: For all other countries we are reducing our
standard post ticketing fees by 30%. If you opt for Future Credit, your cancellation
fee will be $35 per ticket per passenger; if you opt for and are eligible for a Refund, the
fee will be $70 per ticket per passenger. If you opt for an exchange, change fees will vary
and there may be a difference in airfare
- Re-booking: When booking a trip with your credit, you will be responsible
for any CheapOair service fees, applicable airline change fees, and any difference in
To understand which policy your itinerary qualifies for, please review the "Travel Waiver Updates" below to review your airlines
restrictions. Please be sure to review the columns specific to your trip.
- Itinerary (City to/from)
- Scheduled Travel Date
- Cancel/Refund (If applicable)
- Requirements for Refund
Check the status of your request
If you have already submitted a cancellation or change request, you can check its status here.
Airline Change/Refund Policies
As many countries have enforced Entry Restrictions for those who have
recently been in affected areas, please ensure that you will be able to enter the country of
your final destination.
View Country Travel Restrictions
Due to the rapidly growing nature of this global health emergency, a lot of information is
quickly being issued from the airlines regarding travel waivers. While we will do our very best
to update this page regularly with new information as it becomes available, we cannot guarantee
that the information is entirely complete or current. So, if your travel was affected by
the outbreak, but you do not see a waiver related to your flight here, you may want to check
with your airline directly as well, preferably via its website.
For purposes of changes or cancellations related to the COVID-19 pandemic, the Compassion Exception
Policy applies to changes or cancellations during the declared effective period and within the
geographic scope of a presidential proclamation or other order by the US federal government
restricting travel because of the COVID-19 pandemic.