Welcome to the cheapoair.ca ("CheapOair," "we," "our," "us") website (collectively, the "Site"). Use of the Site is governed by the following terms and conditions. By using the Site you agree to these terms and conditions. If you do not agree with any part of these terms and conditions, you must not use the Site. We reserve the right to amend these terms and conditions at any time. All amended terms automatically take effect when these Terms & Conditions are updated. Your continued use of the Site following the posting of changes to the Terms and Conditions will mean you accept those changes. Please return to this page periodically to review any changes.

CheapOair.ca values your trust. We seek to use reasonable organizational, technical, and administrative measures to protect your personal information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify customer service at 1-800-525-0400 or feedback@CheapOair.ca so that we have an opportunity to try to address your concerns.

CheapOair shall not be liable for failure of travel service suppliers, including but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators and consolidators, vacation package providers, activities suppliers, Traveler Assist Classic service providers, Travel Protection providers and distributors (all such suppliers referred to within these terms and conditions as a “Partner Travel Supplier” or “Partner Travel Suppliers”) to provide the services or property offered by such suppliers in conjunction with CheapOair through this website (all such services or property, together with any related CheapOair activities, referred to within this website as a “Travel Service” or Travel Services”). In the event that a Partner Travel Supplier defaults prior to providing the Travel Service to you for which payment has been made, the sole recourse for refund shall be with the defaulting Partner Travel Supplier, from insurance covering such defaults if any or from other responsible third party unless such was caused by CheapOair. CheapOair, in facilitating Partner Travel Suppliers’ provision of Travel Services to you, does not guarantee or ensure the Travel Services to be provided by any such Partner Travel Supplier, the financial position of such Partner Travel Suppliers or the reimbursement to you from any loss experienced as a result of the financial condition of such Partner Travel Suppliers. In those situations in which a Partner Travel Supplier defaults prior to providing Travel Services you may pursue any recourse against that Partner Travel Supplier for refund, which may be permitted by law or statute.

Except as expressly stated herein, CheapOair assumes no responsibility for actions relating to Travel Services beyond the control of CheapOair or its employees. CheapOair is not responsible or liable for any act, error, omission, injury, loss, accident, damage, delay, non-performance, irregularity, or any consequence thereof, which may be occasioned through neglect, or default or any other act or inaction of any Partner Travel Supplier of Travel Services. CheapOair shall not be liable for any fluctuation in Charges or change in schedule or equipment or accommodations for any Travel Service, which occurs subsequent to payment for such Travel Service.

We act as an intermediary or as an agent for providers of travel-related products and/or services by promoting, selling or accepting reservations or bookings for such products and/or services (such as air and ground transportation, hotel accommodations, meals, tours, cruises, travel insurance, etc.). CheapOair works with Partner Travel Suppliers to provide Travel Services to you, pursuant to agreements between CheapOair, Partner Travel Suppliers, and each of their respective affiliates. CheapOair has no control over and assumes no liability for the actions of Partner Travel Suppliers with whom it collaborates with to provide you with Travel Services. The term “Partner Travel Supplier” is colloquially used to reflect our collaborative business relationship with such Partner Travel Suppliers, which may involve us acting as agent on behalf of these suppliers when collaborating to provide Travel Services to you. Nothing in this Agreement operates to or is intended to disclose, create or suggest the existence of a partnership or joint venture of any kind between CheapOair and Partner Travel Suppliers.

Once Travel Services like airline tickets have been issued there may be a Charge involved for refunds. We do not have control over printed prices on the tickets, although some tickets may have BT (Bulk fare) printed on them, some may have a specific value on them, which may be different (lower or higher) than the Fare collected.

Discounts offered may vary depending on a number of factors including Airlines utilized, class of service, destination, time of year (low, mid or high season), advance notice provided, minimum stay requirements fulfilled and flight load.

CheapOair does not guarantee, endorse, validate or promote other advertiser products and services that are advertised on this web Site.

That’s why, if you see a lower price (including taxes and fees) for the same flight itinerary offered and available for booking on a Major OTA Competitor’s site the same day of your booking up to 10 PM EST, we will match that lower price by refunding the difference in price, or if you prefer, we will cancel your booking with us for a full refund.

Questions? Here are some answers:

Information contained in the Site (including text, graphics, links or other material) are provided on an “as is,” and "where available"” basis. CheapOair makes no representation or warranty, express or implied, to you or another person or entity as to the accuracy, results, timeliness, completeness, merchantability, fitness for any particular purpose with respect to the Site or any related materials, products, services, or information. Under no circumstances, including, but not limited to, negligence, shall we, and/or our providers or distributors, be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing on the Site, or your downloading of any materials, data, text, images, video, audio, or other information from the Site. In no event shall we, and/or our providers or distributors, be liable for any injury, loss, claim, damage, or any special, punitive, indirect, incidental, or consequential damages of any kind (including, but not limited to, lost profits or lost savings), whether based in contract, tort, strict liability, or otherwise, that arise out of or are in any way connected with the use, or the inability to use, the Site or the services or materials on the Site, even if advised of the possibility of such damages. In no event shall our aggregate liability, or that of our providers or distributors, exceed the total Charges set forth in the itinerary giving rise to any such liability. Any claim or cause of action arising from, or relating to, your access and use of, or purchase of products and/or services from, the Site must be brought within one (1) year from the date on which such claim or action arose or accrued or purchase was completed. Applicable law may not allow the limitation or exclusion of liability of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Your use of the Site shall be at your own risk.

If you have purchased Travel Protection you must read, understand and agree to the applicable description of coverage as provided by the Travel Protection supplier. CheapOair is not liable for any actions or omissions of the Travel Protection supplier.

All Users agree to protect and indemnify CheapOair, its affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by:

1. you or on your behalf in excess of the liability described above; or
2. by third parties as a result of:
   • your breach of these Terms and Conditions, notices or documents referenced on the Site;
   • your violation of any law or the rights of a third party; or
   • your use of the Site

If you have a dispute with travel service suppliers, including but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators and consolidators, vacation packages and activities suppliers, Traveler Assist Classic service provider and Trip Protection providers to perform the services offered by such suppliers, you release us (and our officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.

Please review our Privacy Policy, which also governs your visit to this Site to understand our practices. The CheapOair Privacy Policy will provide a description of how we use and protect your personal information. If you object to your information being transferred or used in this way please do not use our services.

You consent to receive communications from us electronically. We will communicate with you electronically in a variety of ways, such as by e-mail, text, in-app push notices, or by posting notices and messages on the cheapoair.ca site. You agree that all agreements, notices, messages, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use the Site in accordance with all terms and conditions herein. You agree to be financially responsible for all of your use of the Site (as well as for use of your account by others). You are responsible for any bookings made by persons under your direction or control. You also warrant that all information supplied by you or on your behalf, or by members of your household in using the Site is true and accurate. Further you also confirm that the traveler is not an unaccompanied minor. Without limitation, any exploratory, false, or fraudulent reservation or any reservation in anticipation of demand is prohibited. You agree that the travel services reservations facilities of the Site shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act. You understand that overuse or abuse of the travel services reservation facilities of the Site may result in you being denied access to such facilities.

All offers, Charges, and conditions of sale may be subject to:

1. change without notice
2. advance purchase, eligibility, seating, or other limitations
3. travel days, dates, minimum or maximum stays, holidays, seasons, blackout dates, stopovers, and/or waitlisting restrictions
4. reservation validation limitations of up to one year (if any extension permitted, penalties/restrictions may apply); and/or
5. other conditions/restrictions
6. Availability. Lower prices may be available.
7. If your itinerary involves an ultimate destination or stop in a country other than the country of departure, the provisions of a treaty known as the "Warsaw Convention" may be applicable to your entire trip, including any portion entirely within the country of origin or destination. The Warsaw Convention governs and may limit the liability of certain air carriers for death of or personal injury to passengers and/or loss of or damage to baggage.

The Site provides links to other websites as a convenience to you, we do not endorse nor are we responsible for the contents of other websites. If you decide to access other websites you do so at your own risk.

Unless explicitly stated otherwise, “Fare” and “Charge” in these Terms & Conditions or on our website mean the consideration payable for a Travel Service, an amount which includes both Our Fees (if charged) and Partner Travel Suppliers’ Fees.

“Our Fees” or “Our Fee” means the portion of the Fare or Charge representing the consideration payable for a Travel Service charged by CheapOair. Any of Our Fees included in Fares that relate to airfare are charged on a per-passenger, per-ticket basis and are generally non-refundable.

“Partner Travel Suppliers’ Fees” means the portion of the Fare or Charge representing the consideration payable for a Travel Service collectively charged by the Partner Travel Suppliers.

Any and all changes made to the itinerary are restricted as well as subject to airline fare rules, whichever is more restrictive; all our tickets/hotels/cars/packages/cruises do not allow any date or name changes after the booking is completed. CheapOair does not guarantee, and shall not be responsible for, any bookings or reservations made or confirmed to you in the event that the original itinerary has been changed by our Partner Travel Suppliers pursuant to customer’s request.

EXCHANGE FEES
For any itineraries where changes are permitted, an exchange/change fee is charged which is calculated as the total of any Charges (i.e. Our Fees and Partner Travel Suppliers’ Fees) and any Fare difference. Please contact our call center to determine the total cost of exchanging your ticket. (These Charges are subject to change without notice, the latest updated Charges will be provided by the agent on the call.)
Our Charges Recommended for Ticket Exchanges (not including Partner Travel Suppliers’ Fees and not including Fare difference) are:

All airline tickets are fully non-refundable. In certain cases where the Airline may allow cancellations, a credit may be available for future ticket purchase with applicable Charge and a Fare difference if any, with travel valid on the same airline. Usually the credit is valid with time constraints and a specific expiration date and should be discussed with the customer service agent. All such bookings where the cancellation may be permitted must be cancelled prior to the scheduled departure time of the first flight segment by calling our customer service agent. We do not guarantee any cancellation. A cancellation fee of CAD 50 per person per ticket must be paid to us as Our Fee at the time of canceling the booking. We retain this Charge. The credit will be held for a limited time period, please ask the customer service agent for the specific date by when you must use this credit or you will lose the credit amount. When you are ready to make the new booking, you will have to pay an additional Charge equal to the Fare difference (if any), Our Fee (if applicable) and/or the Partner Travel Supplier’s Fees. All such changes are governed by the airlines’ rules and regulations, CheapOair does not provide any representations or guarantees on changes or Charges. If you are cancelling the booking and applying for a refund then please read our Refunds Policy. Please read more about Change policy if you wish to exchange the tickets for new dates or routing.

Domestic Travel = US and CANADA

No additional representation is made for our activities related to cancellations and exchanges except that an agent will assist you in locating your desired new flights and attempt to re-book the new flights based on availability and other factors.

All Charges including Our Fees for Airline tickets, hotels, pre-paid Car rentals and vacation packages are NON-REFUNDABLE. Travel Protection is refundable within 10 days of purchase if travel has not commenced and you have called our customer service center to cancel. All cancellations must be done over the phone only.

1. If you have applied for a cancellation and refund with us and if the fare rules provide for cancellation and refunds
2. If you are not a "no show" (most "no show" bookings are in-eligible for any waiver from suppliers for refund processing)
3. If we are able to secure waivers from suppliers to process this cancellation and refund

Certain customers may be eligible to receive a discount off Our Fees for cancellation, refund or ticket changes, as described in our Compassion Exception Policy (CEP) below:

*Immediate family is defined as: spouse, domestic partner, children, parents, siblings, grandparents, grandchildren, aunts, uncles, nieces, and nephews. Eligibility applies whether the relationship is biological, adoptive, step, in-law or domestic partner, foster, or ward/legal guardian.

Please note: The above CEP only applies to Our Fees charged for any cancellation, refund or ticket changes. Customers may still be responsible for airline and/or other Partner Travel Suppliers’ Fees, as well as any Fare difference. CheapOair does not control the policies of its Partner Travel Suppliers.

1. Valid for online purchases, some specific promo codes may only be used over the phone through our customer service center.
2. Sign up for our newsletter to receive Promo Codes/Coupon Codes by email.
3. Maximum discount from Promo Code/Coupon Code is the value of any portion of Our Fees [up to 70%].
4. Non-Transferable, can not be sold or bartered, no cash value.
5. To receive value of discount, the valid code must be entered in the Promo Code/Coupon Code link on payment page. If code is not entered the coupon cannot be redeemed and has no value. Due to technical problems, if the code is not accepted or Coupon link is not present, you have the right to not purchase the product, but in no circumstances will the credit be applied after purchase is made.
6. Offer may be revised or withdrawn any time without notice, even if other sites are displaying the coupons.
7. For all technical errors there is no recourse, you have the right to not make the purchase.
8. If the discount is not applied due to any reason on the checkout/credit card page, the credit/discount value is lost and cannot be applied later.
9. If the offer is withdrawn, the Promo Code/Coupon Code becomes invalid and the system will not accept the code when entered. This is final and you have the right at that point to continue with original price or not continue with purchase.
10. The final price displayed [with or without Promo Code/Coupon Code] will be the amount billed/charged and there will be no credits/discounts applied after purchase for absolutely any reason.
11. May not be combined with another offer.

If you signed up to receive promotional e-mails, please add cheapoair@mycheapoair.ca in your address book.

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All bookings are not guaranteed until ticketed. At times, even after the confirmation of a reservation, the Fare may change. We will notify you of any Fare changes and we do not assume any responsibility - financial or otherwise for any such Fare changes. We will notify you of the new Fare and at that point you may either cancel or still purchase the Travel Service at the new cost. You have the right to cancel the booking at no cost to you if there is a Fare increase before ticketing and prior to your card being charged, you will not be charged any fees for cancelling such a booking.

There shall be no price increases after you the customer has paid for your ticket in full.

We accept credit cards and debit cards issued in US, Canada and several other countries as listed in the billings section. We also accept AE/AP billing addresses.

Please note, airfares are guaranteed only upon ticketing, and not upon submission of payment. If your credit card payment is not processed for any reason, we will notify you within 24 hours. If there is a Fare change while processing your transaction, you will be notified and you have the right to decline this transaction and you will not be charged.

We provide a 100% Safe and Secure Credit card transaction guarantee. Please view our 100% Safe Purchase Guarantee on Credit Card usage on our site.

Please note, all hotel, car rental and tour/activity bookings are only confirmed upon delivery of complete confirmation details to the email you provided with your reservation. In some cases, pre-payment may be required to receive confirmation.

In order to provide you further safety, when certain transactions are determined to be high risk by our systems, we will not process such transactions unless our credit card verification team has determined that it's safe to process them. In order to establish validity of such transactions, we may contact you or your bank as well as ask the card holder to fill out our credit card authorization form.

Most tickets are electronic (e-tickets), however with certain itineraries where an e-ticket is not available a paper ticket will be issued. Please check the shipping charges before confirming the booking. If an e-ticket could not be issued for a particular reservation or if a delivery was being made of another product or service, CheapOair will send the paper ticket, product or service through a secure mode of delivery (a reputed carrier company) and the applicable shipping charges will be debited to the credit holder's account as per rates published on the Site. These shipping charges are displayed before you make the booking and you may select not to purchase the tickets to avoid shipping charges. CheapOair does not assume any responsibility for the fault of the delivery company. We will attempt to redeliver but do not provide any guarantees for redelivery on time. If you provide an incorrect address, then you may have to pay excess fees to the delivery company for alteration of the address. You will be billed to the credit card used for payment. If an e-ticket is generated the ticket information will be available on the Site.

Welcome to the CheapOair ("CheapOair," "we," "our," "us") Rewards Program (the "Program"). As a member ("you", "your"), you will be able to earn CheapOair Rewards Points ("Points") every time you make a qualifying purchase from CheapOair. If you do not agree with any part of these Terms and Conditions, you must opt out of joining the Program and not use any Points.

By enrolling in the Program member and you agree to the following:

Eligibility

Only residents of Canada who have reached the age of majority in their province/territory of residence, and have provided CheapOair with a valid email address, are eligible to become Program members and earn Points. No corporation, trust, partnership, household or other entity may be a Program member. You automatically become a member when you create an account on CheapOair unless you opt out of the Program. The Program is void if prohibited by law in the province/territory of the customer’s residence, and subject to change as may be necessary to comply with such laws or regulations.

Your Account

When you sign up, your Program account (“Account”) will automatically be tied to your email address or a unique Program account number and you will be automatically enrolled in the Program. When you are logged into the Site you will be able to see the total amount of Points in your account, when the Points were earned as well as what Points have been redeemed.

You must have a valid email address to become a Program member. All communications from CheapOair to members relating to the Program will be made via email. You will not be able to unsubscribe to Program-related email notifications but may unsubscribe from promotional email via the unsubscribe link at the bottom of such emails. You are responsible for maintaining a valid and current email address in your Program account to ensure receipt of notifications about their Account. You must advise CheapOair immediately of any change of address or email address by updating your Account profile online.

Collecting Points

CheapOair awards Points to the Account through which a Qualifying Purchase is made. “Qualifying Purchase” means a Points-eligible booking which has been completed through cheapoair.ca or over the phone using CheapOair’s toll free number. For every dollar (C$1) you spend with CheapOair when you book a flight, hotel or rental car, you will earn 1 (one) Point. For every dollar (C$1) you spend with CheapOair.ca when you book ancillary offerings such as flight upgrades and baggage fees that are purchased in the same transaction as your flights, you will earn two (2) Points. Qualifying purchases can be made online at cheapoair.ca or over the phone using CheapOair’s toll free number. No Points will be provided for any other travel items or post-booking purchases of ancillary offerings such as flight upgrades and baggage fees. Except where required by law or provided for in these Terms and Conditions, Points have no cash value. Points have no exchange rate to any market currency. Points earned for partial or full refunds, refused charges or other cancelled transactions will be reversed.

CheapOair will attempt to credit your Account with the awarded Points on a timely basis, usually thirty (30) days after the booked travel was completed. Your Tier status will be updated (if applicable) when your points are credited to your account. Points are not earned on bookings that are cancelled. However, you have the responsibility of making sure that your Points are properly credited. Please retain copies of your purchases for your records. Any claim for Points not credited accurately must be received by us within six (6) months of the date of claimed accrual of such Points.

In instances where the logged in account is different from the billing email, the ClubMiles points will be awarded to the logged in account.

For clarity, where a purchase is made in whole via redemption of the Points, the portion of such purchase that includes a Points redemption will not be included in the total of the Qualifying Purchase. Points you earn upon making a Qualifying Purchase cannot be redeemed for that purchase and can only be redeemed for a subsequent Qualifying Purchase. In the event of any ambiguity, uncertainty or dispute as to whether any particular itinerary or part thereof is a Qualifying Purchase, CheapOair shall have the right in its sole discretion to determine whether such travel is a Qualifying Purchase.

You may also earn Points through offers, promotions or incentives that may be offered by CheapOair from time to time. CheapOair reserves the right to make offers on specific dates, times or routes and to modify such offers, at its sole discretion.

Points Expiration

Points will not expire as long as a Qualifying Purchase was made through your CheapOair Rewards Program Account at least once every two (2) years. All Points on your Account shall expire if no Qualifying Purchase was made through your Account for the preceding two (2) year period. For the purposes of determining expiration, Points are earned on the date of the Qualifying Purchase.

Flights: The maximum savings from the redemption of Points on flights is Our Fees, excluding enhanced seat assignment fee, baggage service fee, and Our Fees charged post-ticketing. The redemption of Points does not apply to Super Saver Fares or vacation packages.
Add-ons: Points can be redeemed for up to 50% of the Add-on value. Redemption currently applies to following Add-ons:
• Travel Assist Classic
• Support Package (Premium Support or Supreme Support)
• Flexible Ticket
• Flexible Ticket Bundle (Flexible Ticket and Flight Watcher)
• TAC Bundle (Travel Assist Classic and Price Drop Assurance)

Participation in the Program

CheapOair reserves the right at any time to limit Program enrollment. We may discontinue your membership and void or cancel your entire Points balance if any Points in your Account are issued, received, or redeemed through fraud or theft, or otherwise illegally, or not as authorized in these Terms and Conditions.

Member Obligations

You agree not to misuse Program privileges by conduct which is detrimental to us, including without limitation: attempting to accrue Points or redeem Points in a manner inconsistent with our policies or the intent of these Terms and Conditions; having multiple accounts; or participating in purchasing or redemption fraud. Points may not be shared or transferred, and are not divisible in case of separation or divorce.

The Program May be Suspended, Changed or Terminated

CheapOair reserves the right, at its sole discretion, to suspend or, change the Program, in whole or in part; to modify, limit or suspend the use of or redemption of Points in any respect; to modify or change redemption procedures, including the number of Points required for particular reward; to modify, limit or suspend the collection of Points, including but not limited to imposing time limits and changes in Points values. We may make these changes even though the changes may affect the value of Points already accumulated at any time and from time to time.

If you reside in Canada outside of Quebec, you understand and agree by participating in the Program that we can make these changes at any time, with or without notice. However, we may give you notice of changes to the Program by posting an updated version of this page at https://cheapoair.ca/rewards/ or via email. Notwithstanding the foregoing, publication of revised or updated Terms and Conditions will be deemed notice of such changes. CheapOair reserves the right to terminate the Program with six months’ notice, without compensation. This means that regardless of the number of Points you accumulate in the Program, your right to accumulate and redeem Points can be terminated six months after we give you notice.

If you reside in Quebec, we may change the Program as described above, and we will provide you notice at least 60 days before the amendment comes into effect. Such notice will be provided by posting the amended Terms and Conditions online at https://cheapoair.ca/rewards/, by sending you written notice using your email or mailing address (if you have provided us with such an address), and setting out the new clause, or the amended clause and how it read formerly, and the date on which the change will come into effect. Upon receipt of such notice, and if the amendment entails an increase in your obligations or a reduction in our obligations, you may refuse the amendment and rescind or cancel your participation in the Program without cost, penalty or cancellation indemnity, by sending us notice to that effect no later than 30 days after the amendment comes into force, at the address or email address indicated in the notice. You will then have 45 days to redeem any remaining Points you have accumulated. Any Points that are not redeemed after 45 days will be forfeited. If you do not exercise your right to rescind or cancel your participation in the Program by sending us notice no later than 30 days after the amendment comes into force, your continued participation in the Program at any time after such 30-day delay has expired will constitute your consent to be bound by the amendment. CheapOair reserves the right to terminate the Program with six months’ notice, without compensation. This means that regardless of the number of Points you accumulate in the Program, your right to accumulate and redeem Points can be terminated six months after we give you notice.

You should not rely upon the continued availability of the Program, or any earning or redemption offers, merchandise or other offers made in connection with the Program. All merchandise and/or offers are available while supplies last and are subject to change and/or revocation without notice. CheapOair will not be liable or responsible in any manner for any tax consequences which may arise out of your participation in the Program. You will be solely responsible for the reporting of any income tax benefits and the payment of any taxes.

Limitation of Liability

CheapOair assumes no liability to you whatsoever in connection with your membership or participation in the Program, including without limitation, liability by reason of the termination of or amendment to the Program in whole or in part, limitations on the use of the Points or any change to reward levels. You agree that CheapOair and any of its affiliates, subsidiaries or representatives are not responsible for, and you release all of them from any and all liability arising as a result of any accident, loss, injury or damage caused by CheapOair’s administration of the Program, including any rewards supplied or requested in connection with the Program. CheapOair is not liable for the product or delivery of service of any partner. In no event shall CheapOair’s liability with respect to the Program, including liability for negligence or breach of contract, be greater than the Points accumulated to your Account at the time the dispute arose, subject to these Terms.

Governing Law

To the maximum extent permitted by law, these Terms and Conditions and the Program are governed by the laws of the province of Ontario and the laws of Canada applicable therein. However, in respect of residents of Quebec, these Terms and Conditions and the Program are governed by the laws of the Province of Quebec and the federal laws applicable in Quebec. The Points and special offers are subject to applicable government regulations and are void to the extent prohibited by law.

NOTE: THE FOLLOWING PARAGRAPH DOES NOT APPLY IN THE PROVINCE OF QUEBEC. Any disputes regarding the Program or in any way arising out of membership in the Program shall be submitted to the courts located in Toronto, Ontario.

If you have any questions regarding the Program, we can be contacted by email at rewards@CheapOair.com.

1. All credit cards must have verifiable US, Canadian or other countries' billing address. Please see list of countries where credit cards are accepted, in payment drop down in check out page.
2. All bookings and fares are not guaranteed until ticketed. For hotels, car rentals, vacation packages, the bookings are not guaranteed unless you receive a confirmation number by email.
3. If we must deposit the payment into a trust account, said payment will be deposited in to the trust account.
4. When you submit your credit or debit card for a purchase, we request an authorization for the amount of your anticipated transaction (placing a temporary "hold" on the funds). If for some reason we are unable to confirm your booking, you will not be charged and we will request that such hold be released by your credit or debit card bank; until then, funds subject to the hold will not be available to you for other purposes.
5. If your credit card is declined for any reason, we will notify you within 24 hours, simply submitting the credit card does not automatically guarantee ticketing.
6. CheapOair bears no responsibility in the event your credit or debit card is not approved or charged. There can be many reasons why your credit or debit card may not have been approved or charged. Examples of these maybe: Airline could not confirm the booking, fare increased since payment information was submitted and prior to ticketing or sufficient funds not available on the credit card. In such instances where the fare may have increased, you will be provided with alternate options and you have the right to cancel the booking at no cost to you. When the booking is ticketed at the cost originally quoted to you the ticket becomes non-refundable and non-cancellable.
7. CheapOair uses stringent safety measures for credit card payment processing. Fraudulent transactions, if any, are reported to airport security, airlines and other federal and state law enforcement.
8. You agree to be liable for any and all credit card payments and you agree not to dispute charges after the purchase has been made and your tickets and/or other Travel Services have been delivered by email confirmation or have been shipped to you. You agree to reimburse CheapOair in cases of charge back or credit card disputes where you have genuinely purchased a service on our website.
9. Most credit card transactions over the phone to our Customer Service Department are recorded and are available as evidence in case of any dispute.
10. Online credit card transactions are authorized at the time a user or anyone acting on their behalf accepts these terms and conditions and continues with the purchase.
11. In order to provide you further safety, when certain transactions are determined to be high risk by our systems, we will not process such transactions unless our credit card verification team has determined that it's safe to process them. In order to establish validity of such transactions, we may contact you or your bank as well as ask the card holder to fill out our credit card authorization form.

If your credit card declines at the time of processing your transaction, we will attempt to notify you by email within 72 hours. Please do not create a new booking as we will attempt to process your payment again within 24 hours. The transaction will not be processed if your credit card has been declined. The fare and any other booking details are not guaranteed. If there is a fare change you have a right to cancel the booking at no cost to you. There will be no service fees charged for this.

We reserve the right, in our sole discretion, and without liability, to terminate your access to all or part of the Site, with or without notice, for any reason or no reason.

These terms and conditions are severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.

No failure on the part of CheapOair to enforce any part of these Terms and Conditions shall constitute a waiver of any of CheapOair's rights under these Terms and Conditions, whether for past or future actions on the part of any person. Neither the receipt of any funds by CheapOair nor the reliance of any person on CheapOair's actions shall be deemed to constitute a waiver of any part of these Terms and Conditions. Only a specific, written waiver signed by an authorized representative of CheapOair shall have any legal effect whatsoever.

If you abuse this Site with numerous scans, data scraping, or screen scraping, we reserve the right to terminate your access to this Site immediately.

When there are two or more airlines involved for connecting flights then you may have to reclaim your bags at the connecting airport and check-in again to continue your journey. You are also advised that in these cases if you have excess baggage, you will have to pay any excess baggage fee assessed by each airline. Most airlines now charge baggage fees even for the first bag checked-in, we recommend traveling light to reduce these costs. To locate the fees on baggage check-in by airlines, please visit our "Baggage Fees" page or look for a link to baggage fees on our website. Baggage fees can range from 15 CAD up to 50 CAD or more depending on the size and weight of the bag and is per checked bag. These fees are to be paid directly to the airline upon using such service. We make an effort to keep the baggage fees table updated but we recommend you contact the airline directly for the latest fees on check baggage and policy as it relates to baggage.

If you have excess baggage, you will have to pay any excess baggage fee assessed by each airline. Most airlines now charge baggage fees even for the first bag checked-In, we recommend traveling light to reduce these costs. To locate the fees on baggage check-in by airlines, please visit our "Baggage Fees" page or look for a link baggage fees on our website. A baggage fee range from 15 CAD up to 50 CAD or more depending on the size and weight of the bag and is per checked bag. These fees are to be paid directly to airline upon using such service. We make an effort to keep the baggage fees table updated but we recommend you contact the airline directly for the latest fees on check baggage and policy as it relates to baggage.

At times for HIGH RISK transactions such as one way International tickets, foreign origination tickets and other high risk transactions as determined by our systems we may ask for a "Credit Card Authorization" form to be filled out by the card holder. We do not guarantee that the fares may be valid until we receive the credit card authorization form filled out and the ticket is issued. All tickets once issued are NON REFUNDABLE. If there is a Fare increase while the credit card verification process is continuing, you may cancel the booking at no charge to you.

If your Itinerary consists of more than one airline, therefore two separate fare rules will be used, different rules and policies (for example, for baggage fees, change fees, and refunds) may apply in each direction or for each airline. For changes, refunds, exchanges, each airline may charge separately. In case of Schedule change or cancellations: if your initial flight is cancelled or the schedule is changed by either you or the airline, the other airline with which you booked your return flight is not obligated to issue a refund or change your itinerary. You are responsible for complying with each airline's terms and conditions, which may differ (for example, check-in times and limits on baggage size/weight). You may want to print both of your e-ticket confirmations before starting travel, in case you are asked for proof of return tickets.

Airline Policy on Schedule Changes:

Airlines all have differing rules and policies regarding schedule changes.

What is a schedule change or cancellation; Why does this happen?

Due to the operational needs of each airline they often make changes to the flights that they are currently operating. Often these changes are a prediction of travel needs for a future dates but can also reflect same day changes. Types of changes could be: flight number changes, time changes, routing, date changes and or cancellations.

What are Cancellations?

When an airline has stopped or temporarily canceled service to certain cities or has stopped service on certain days of the week.

Reasons for Cancellations or Schedule Changes:

Peak or high travel seasons
Low travel season
Airport Terminal or Gate changes
Fuel Prices
Civil Unrest
Acts of God – volcano, earthquakes, hurricanes, etc.
Bankruptcy

CheapOair does not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the airlines.

Our policy on schedule changes:

We make every attempt to notify the customer of any schedule changes. It is always best to contact the airline to reconfirm you flights within 72 hours of departure.

Prior to Departure

If an airline has a change to any of its flights and such changes are within a 4 hour period of your original flight times, we will notify you of such change by email. We will attempt to contact you; however, due to various reasons if we are unable to get in touch with you, our email will serve as final notice. For all such changes within a 4 hour period, tickets will remain non-refundable. Certain ticket types may be non-refundable even when the schedule change is over 4 hours. CheapOair does not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the airlines.

Date of Departure

If you have already arrived at the airport you will need to speak with an agent at the airline counter. During severe weather, options may be limited and although it is sunny where you are there may be bad weather at your destination or connection cities. You should always check the airlines website and weather channels for airport updates. It is always best to contact the airline if it is the date of departure.

Customers Obligations:

It is always important for the customer to reconfirm their flights with the airlines 24 to 72 hours prior to departure, especially if they are already traveling. Customers should periodically check emails for updates regarding flight schedules and respond in a timely manner.

How do we notify the customer?

Depending on departure date and when we receive the change from the airline we will attempt to send at least 3 emails and call at least 1 time. If you do not contact either CheapOair or the airline prior to your departure you may: Miss your flights, lose the value of your tickets and possibly miss your travel days by 1 or 2 days or even weeks before the airline can accommodate you.

What services do we provide?

Once you have contacted CheapOair we will contact the airline on your behalf and try to come to a resolution. In some cases the only resolution may result in cancellation of the flight and refund.

What happens if the customer does not fulfill their obligation?

They may miss their flight
Lose the value of their reservation
Options may not be available

What happens if they cannot be re-protected?

We will make every attempt to get the airlines in question to re-protect the customer. It ultimately depends on the airline or airlines involved. If the airline is unable to re-protect the customer we will request a refund.

What help can we provide them in case of flight cancellation?

Contact the airline
Find flight options
Discuss refund options

Each airline sets its own policies and regulations for children ages 16 through 18 (age may vary by airline) traveling without adult supervision. Please check directly with the airline for unaccompanied minor age requirements, restrictions and fees, as the following items may change at any time:

1. Some airlines may not allow unaccompanied minors to travel without an adult.
2. Some airlines will only allow unaccompanied minors to travel on non-stop flights.
3. Anyone younger than 18 years of age, does NOT qualify as an adult, when two or more accompanied minors are traveling together
4. Many airlines may require additional fees to be paid at check-in.

All customers are advised to verify travel documents (transit visa/entry visa) for the country through which they are transiting and/or entering. Reliable information regarding visa and passport requirements can be found by clicking this link CIBT website here. Additional information can also be found through the consulate/embassy or the country(s) you are visiting or transiting through or contact us at 1-888-766-3163. CheapOair will not be responsible if proper travel documents are not available and you are denied entry or transit into a Country.

CheapOair's sale of tickets to you does not imply any guarantee of passenger's ability to enter the country of destination. Traveler understands that CheapOair accepts no responsibility for determining passenger's eligibility to enter or transit thru any specific country. Information if any given by CheapOair employee must be verified with Government proper authorities and such information does not constitute any CheapOair's responsibility.

There are new requirements for traveling to or via New Zealand. Starting from 1 Oct 2019, visitors and transiting passengers must have Electronic Travel Authority (ETA) to travel to NZ (valid for 2 years). In addition, NZ visitors will need to pay for an International Visitor Conservation and Tourism Levy (IVL) at the same time they request ETA.

Fareportal has a large number of passengers that will be affected by the new requirements. In order to avoid any travel disruptions. We want to proactively notify passengers that they need to visit the following link (no need to contact Fareportal or ANZ). At the same time call center/customer service agents need to be advised of the same.

All flights should be confirmed with the airline directly as they may have last minute schedule changes. You must re-confirm at least 24 hours prior to departure for domestic flights and 72 hours for flights to Hawaii and international destinations.

In most cases, upgrades and standbys will not be permitted. Upgrades/Standby are strictly the responsibilities of the respective Airlines.

Many of our discounted tickets do not allow for frequent flyer mileage accrual.

All seat requests will be forwarded to the airlines. Please be advised that not all seat requests are guaranteed. If you want to receive immediate confirmation on your seat or if you have any special requirement such as “Handicapped” or “Over Weight”, please contact your airline directly.

We reserve the right to cancel requests for travel to destinations that have been embargoed by the Government.

A passenger's duty or departure tax may be assessed upon departure from some international destinations such as Mexico, Caribbean, the United Kingdom and Australia. These are local Government taxes collected at the airports and are not included in Initial ticket costs.

A C$26.00 administrative fee will be charged for travel receipts requested for bookings that were made a year or more ago.

If any of our agents make a mistake in the booking process we shall make reasonable attempts to rectify these errors at the time of occurrence. CheapOair stands committed to providing compensation up to a maximum of Our Fees collected for that booking in addition to a C$50 coupon as redemption towards purchases from CheapOair within 12 months in the future. You must notify us of errors within 24 hours of receiving your itinerary. Beyond this 24 hour period, CheapOair will not be responsible for these errors.

It is the responsibility of the traveler who has booked with us online or has made the booking directly with a customer service agent to review and reconfirm names, dates, flight numbers, airlines, routing including any airport changes, are in accordance and acceptance of the traveler. If you discover any discrepancy in your itinerary, you are requested to immediately contact a CheapOair customer service agent within four (4) hours from the time the booking was completed.

If you fail to contact us by phone within four (4) hours of completing the booking, we shall consider the booking you have made to be acceptable to you and we do not assume any liability thereafter for any discrepancy in your booking.

You are requested to review and save the itinerary.

What is a Pre-Paid Reservation?

Prepaid Reservations are charged to your credit card at the time of booking. This charge includes Full Base Amount (room only) of the reservation. Resort fees, energy surcharges and cleaning fees, may be charged on a daily basis. They also will collect for incidentals such as meals, movies, games, wet bar, parking, and phone calls. Rates are only guaranteed at the time of booking.

Are Vouchers Required on Pre-Paid Hotel Bookings?

Some hotels will require a voucher at check-in. CheapOair will send the voucher to the email address supplied to us when your booking was made. It is always recommended you have a copy of your email confirmation with you at check-in.

Are Vouchers Required on Pre-Paid Hotel Bookings?

Book Now, Pay Later Reservations use your credit card to hold your reservation until you arrive for check-in. CheapOair STRONGLY RECOMMENDS that you confirm Book Now, Pay Later reservations directly with the hotel, no sooner than 24 hours prior to check-in. On some non-prepaid hotels, hotel companies require a deposit up to and including the full amount of the stay, which will result in non-refundable cancellations and no modifications are allowed.

What are the various types of Meal Plans?

Meal Plan simply means the sort of dining arrangements that you have selected for your hotel stay. For example you may have selected a hotel which cooks all your meals for you and which are included in the price. Or, you may have selected an apartment with cooking facilities, which means you arrange your own meals. Meal plan meanings and abbreviations are as follows:

1. Room Only (RO) means that no meals will be included in the price you have paid for your accommodation/vacation package.
2. Self-Catering (SC) means that no meals are included in the cost of your accommodation/vacation package, but you will be provided with catering facilities in your accommodation to cook light meals.
3. Bed and Breakfast (BB) means that breakfast is included in the price you have paid for your accommodation/vacation package.
4. Half Board (HB) means that your breakfast and evening meal is included in the price you have paid for your accommodation/vacation package. In some cases you can choose to receive lunch instead of breakfast - the hotel will confirm this upon arrival.
5. Full Board (FB) means that breakfast, lunch and evening meals are included in the price you have paid for your accommodation/vacation package.
6. All Inclusive (AI) means all meals and locally produced drinks are included (until midnight, when a cash bar system may operate. This may vary depending on the accommodation). You may also be entitled to entertainment and non-motorized water sports laid on by your hotel.

1. For high demand special events or peak seasonal dates (examples of high demand special events would be Super Bowl, Olympics, New Year's Eve in Times Square, to name just a few) many hotels may change the cancellation policies of the booking.
2. Cancellations or modifications to the reservation may be subject to Our Fees in addition to fees charged by the property.
3. Changes to dates, reduction in rooms or any other amendments are subject to fees based on the hotel's policy.
4. No credits can be issued for unused room nights due to early departures.
5. Stay extensions require a new reservation. Original room rate is not guaranteed.
6. Refunds for early departures, no-shows or cancellations are at the sole discretion of CheapOair and Partner Travel Suppliers.
7. We reserve the right to be indemnified by you in full against all loss, costs, damages, charges and expenses incurred by us as a result of any cancellation for any reason.
8. You must call CheapOair if you have any issues at check-in or check-out process. Many issues may be resolved by a simple phone call.

All car rentals include a non-refundable Charge of C$15.00 which will be charged at the time of booking. If you have purchased car rental insurance, this will also be billed at the time of booking. Changes and cancellations to car rentals are subject to additional fees.

You will be responsible for the full payment of the car rental and all taxes, fees and surcharges, at the time of drop-off.

Renters not meeting the minimum age requirement will NOT be given a car and will be cause to void the policy agreement.

A valid driver's license and credit card (or other preapproved payment methods) are required at time of rental. If the driver's license is in another language other than English and the rental is in the United States, an International Driver's Permit may be required. Most rental companies require a Commercial Driver's License for renting a full size van.

Additional taxes and Fares may be imposed by the Partner Travel Supplier at the time of pick-up and/or drop off. Please verify all fees and rental details with the Partner Travel Supplier. Car rental reservations cannot be transferred from one person to another.

Additional equipment, such as child safety seats, navigation systems, etc. must be requested in advance and are not guaranteed. It is highly recommended you purchase some type of car insurance if you are not covered by your own policy. You can be held responsible for any damage to the rental car that was not documented prior to driving the car off the rental lot. There will be an additional fee for any "One Way" rentals. This fee can be higher if picking up in one state and dropping off in another. Please double check for any surcharges or fees if you will not be returning the car to the exact same location you picked it up from.

Daily rates imply a 24 hour reservation period. Weekly rates imply a 5-7 day reservation period. You could be charged additional fees for cars returned at a different time or date or location from the original reservation. For example, holding the car for 27 hours could cost you a single daily rate, plus an hourly rate or half a day rate or a full day rate as imposed by the Partner Travel Supplier for the additional 3 hours.

Unlimited mileage rates have no restrictions on the number of miles you are allowed to drive. However, certain geographical restrictions may still apply. Miles per day rates specify a maximum number of miles that you are allowed to accumulate. A per mile fee will be charged for any additional miles.

All local renters may require to present a current utility bill in their name with the address that is listed on their license. A utility bill is water, electric or cable. Cell phone bills are not accepted as utility bills.

Drivers Must:

1. Meet age requirements
2. Present a credit card in the driver's name
3. Present a valid driver's license.

The Vacation Package Terms and Conditions supersede any individual product's terms and conditions. The Airline Ticket Terms and Conditions, the Hotel Terms and Conditions, the Car Rental Terms and Conditions, and the Attractions and Services Terms and Conditions supplement any area not covered by the Vacation Package Terms and Conditions. CheapOair reserves the right to modify the CheapOair Vacation Package Terms and Conditions at any time without notice. In the event that the CheapOair Vacation Package Terms and Conditions change, the modified terms will go into effect on the date when posted on this website. Please take note, that the amended terms and conditions, including but not limited to, change and cancellation policies as shown below shall take precedence over any previously published and conflicting applicable policies and terms and conditions to any individual travel product included in the Vacation Package.

All Fares are displayed in Canadian Dollars (CAD).

All Vacation packages are non-refundable and non-transferable

Immediate purchase: Your credit card will be charged for the full amount of your CheapOair Vacation Package at the time of booking. No portion of the Vacation Package is guaranteed (such as price, availability and/or dates of travel) until the full payment of the entire Vacation Package is received.

PAYMENT IN FULL CONSTITUES FINAL ACCEPTANCE OF THESE CHEAPOAIR VACATION PACKAGE TERMS AND CONDITIONS.

Government-issued ID and proof of citizenship are required for international travel (for all countries outside Canada). It is your sole responsibility to provide the proper documents. Transit visas may be required. For any questions you may contact the corresponding local consulate of the countries to which you are traveling. At all times throughout the trip a government-issued photo ID is required for security checks at airport, hotels, car rental pickups, attractions, and other travel related products as so deemed by suppliers.

Citizens of the U.S. must carry a valid passport for international travel. You will not be entitled to any refunds whatsoever if travel with improper travel documents and thus resulting in denied boarding, delayed travel, or unused portions of your CheapOair Vacation Package.

All travelers on one a single booking record (if more than one traveler) must travel on the same itinerary. Upon completion of booking, individual travelers cannot be added to, and/or deleted from any CheapOair Vacation Package.

Name changes are not permitted. Your reservations cannot be transferred or changed to another name or destination upon completion.

Cancellation by Partner Travel Suppliers: Each portion of your CheapOair Vacation Package is provided in conjunction with separate airline, hotel, rental car company and other travel service providers (each a "Partner Travel Supplier"). In the event that a Partner Travel Supplier is canceling a portion of your Vacation Package, we will, at your request, try to obtain alternative arrangements, however, we will not responsible for the performance of the Partner Travel Supplier and/or for the reimbursement of money paid by you (and/or any incidental or consequential or other damages) if the Partner Travel Supplier fails to perform its obligations. We accept no responsibility for information supplied to us by third parties.

Frequent traveler points and/or miles may or may not be available for any portion of a Vacation Package.

Special Requests are just that, requests. We will endeavor to pass any reasonable requests to the Partner Travel Supplier; however, we regret that we cannot guarantee that your special request will be fulfilled.

Vacation Package Pricing, Taxes/Fees, & Payment:

For new reservations CheapOair will charge Fares of C$65 per-passenger, per-ticket basis for flight bookings, C$55 per room per night for hotel bookings and up to C$50 for car rental bookings.

Fares and availability are valid only in conjunction with a Vacation Package in its entirety, and do not apply to any single portion thereof. CheapOair, due to contractual requirements, is not able to provide you with a breakdown of the cost for each portion of your Vacation Package booking.

CheapOair Vacation Package Fares include all taxes and fees applicable to airfare, hotel accommodation, car rentals and activities of your Vacation Package. Additional fuel, security, baggage, seat reservation, hotel incidental, and other applicable service surcharges may apply which will be charged by the respective Partner Travel Supplier at time of check-in. You are solely responsible for any such additional surcharges due to the Partner Travel Supplier; if you have any questions about such surcharges, please contact respective the Partner Travel Supplier directly. Government entry/exit fees may apply, depending on your destination.

Fares quoted for your CheapOair Vacation Package do not include liability insurance, collision damage waiver, personal accident insurance, personal effects protection, drop-off charges, gas, child safety seats, sky racks; incidental room charges at the hotel (telephone, movies, energy surcharges and any applicable increases in taxes). All such Fares must be paid at the car rental pick-up location and/or at the check-in counter at the hotel.

Payment must be made in full with a valid credit card at the time of booking. CheapOair accepts all major credit cards with a verifiable United States or Canadian billing address.

You, herewith, authorize CheapOair and its authorized third party to process the charge the credit card you provide to us for the total amount of Vacation Package booking.

Credit card required upon check in: Partner Travel Supplier require a valid credit card to be presented at the time of check-in at the hotel and/or at the pick-up location of the car rental company to provide confirmation of authorized card usage and/or to secure any additional charges. The cardholder must be a traveler listed on the booking.

Debit cards may not be accepted by suppliers. Check directly with the supplier prior to arrival.

Vacation Package Changes, Cancellation and Refunds:

You must call CheapOair prior to departure to change or cancel any CheapOair Vacation Package bookings. Please do not call Partner Travel Supplier. Check out "Contact Us" section on the CheapOair homepage for information.

Once a package is booked, some or all of the components may be non-refundable. Packages can only be canceled according to the cancellation rules of each individual travel product component forming the package.

All travelers on one single booking record (if more than one traveler) must travel together on the same itinerary. Upon completion of booking, individual travelers cannot be added to, and/or deleted from any CheapOair Vacation Package.

You shall be responsible for any and all of Our Fees and our Partner Travel Suppliers’ Fees for airline tickets, hotel reservations, car rental bookings and other travel services.

Partial changes or cancellations to one product component of the package may not be allowed by certain Partner Travel Suppliers. In such cases all components such as air, car, and hotel must be changed at the same time. You can check with Customer service representative for more detailed information regarding your package.

Upon commencement of your trip no changes are allowed and no refunds will be made for early check-out and/or car rental return, and/or for any unused portion of the Vacation Package.

Cancel and Change: In the event that changes or a cancellation is allowed for a vacation package, Our Fees for processing such change or cancellation will be C$95 per-passenger, per-ticket for flights, C$30 per room per night for Hotel and C$20 for Car booking in addition to any fare difference and any applicable Partner Travel Supplier’s Fees.

Cancel and Refund: In the event that portion of your Vacation Package is refundable, the refundable portion thereof will be refunded less any cancellation fee. No refund will be made for any unused or partially used portions of the Vacation Package.

Air Component Policies:

1. Airline Ticket Terms and Conditions include various rules and restrictions which apply to your airline ticket(s).
2. Any and all changes are subject to availability, limitations and restrictions determined by Partner Travel Suppliers (availability may be very limited during peak travel periods).
3. Most air tickets are not changeable/transferable & non-refundable.
4. Origin and destination cities for any CheapOair Vacation Package cannot be changed.
5. No changes are allowed to the number of travelers.

1. Hotel Terms and Conditions include various rules and restrictions that apply to your hotel booking.
2. Hotel properties cannot be changed, however, room category changes may be allowed in certain cases, call CheapOair to inquire of such changes.
3. For certain hotels, once your booking is confirmed, your reservation may be non-refundable in its entirety, check cancellation/change policy for the hotel prior to booking.
4. You will be solely responsible for any and all incidental charges at the hotel, including, but not limited to charges for telephone access, internet access, movies, energy surcharges, resort fees and other services provided by the hotel that you request during your stay at the hotel

1. Car Terms and Conditions include various rules and restrictions that apply to your car rental reservation.
2. Booked car categories cannot be downgraded (i.e., mid-size to economy).
3. No refunds will be made for unused car rentals, in part or in its entirety whatsoever.
4. Extra charges, including but not limited to fuel, fuel plans; optional collision damage, personal injury, theft and/or other protection plans, airport assessed taxes and fees, overtime and drop off charges, children's safety seats, ski racks and other optional items, if any, are subject to direct payment by you to the car rental company at the car pick-up location.

1. Activities Terms and Conditions include various rules and restrictions that apply to your activities' booking.

By approving this transaction you are authorizing CheapOair to send you communication in the form of email, postal mail, instant messaging, phone call and any other form of electronic or paper communication. These communications will be primarily for customer service and may include special offers from time to time.

© CheapOair^® 2010-2025 is a registered trademark. All rights reserved. RSH Travel Inc. owns the copyright of all material displayed on this website. Anyone accessing this website may view and print material from this website for information purposes only. Any copyright material of this website is strictly restricted to non-commercial use only and must include this copyright notice. Other trademarks and service marks displayed on this website are the trademarks and service marks of their rightful owners.

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND WILL HAVE A SUBSTANTIAL IMPACT ON HOW CLAIMS YOU AND WE MAY HAVE AGAINST EACH OTHER ARE RESOLVED.
Customer satisfaction is the foundation of our success. That is why, if a dispute arises between us, our goal is to resolve the dispute quickly in a fair and cost-effective way. Accordingly, before taking any other action, first reach out to us by contacting customer service at feedback@CheapOair.ca or 1-800-525-0400 so we have an opportunity to try to address your concerns. Otherwise, you and we agree that any dispute, claim or controversy between you and us, including our agents or any representatives acting on our behalf, arising out of or relating to your use of the Site, these Terms & Conditions, or the breach, termination, enforcement, interpretation or validity thereof, or our relationship in connection with the Site or these or previous versions of these Terms & Conditions (each, a "Claim"), shall be resolved in accordance with one of the subsections of this Resolution of Disputes section below or as otherwise mutually agreed by the parties in writing.

GOVERNING LAW; CLAIMS
These Terms & Conditions and the rights of the parties hereunder shall be governed by and construed in accordance with the laws of the State of New York, USA, exclusive of conflict or choice of law rules. Unless otherwise prohibited by applicable law, any Claim must be brought within two (2) years from the date on which such Claim arose or accrued. The preceding sentence does not apply to New Jersey residents.

WAIVER OF TRIAL BY JURY AND CLASS, REPRESENTATIVE, AND PRIVATE ATTORNEY GENERAL ACTIONS
YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS AND CONDITIONS, WE ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY. WE EACH AGREE THAT ANY AND ALL DISPUTES MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY. WE ARE ALSO EACH WAIVING THE RIGHT TO PARTICIPATE IN A CLASS, MASS, REPRESENTATIVE, PRIVATE ATTORNEY GENERAL ACTION OR PROCEEDING, OR SIMILAR PROCEEDING, WITH RESPECT TO THE CLAIMS COVERED BY THIS PROVISION, WHETHER SUCH CLAIMS ARE SUBJECT TO MANDATORY ARBITRATION OR ARE BROUGHT IN ANY OTHER COURT OR TRIBUNAL, INCLUDING SMALL CLAIMS, AS SET FORTH BELOW. YOU AGREE THAT YOU HAVE EXPRESSLY AND KNOWINGLY WAIVED THESE RIGHTS. ANY DISPUTE ABOUT WHETHER A CLAIM IS BROUGHT AS A CLASS, MASS, REPRESENTATIVE, PRIVATE ATTORNEY GENERAL ACTION OR PROCEEDING, OR SIMILAR PROCEEDING, MUST BE DECIDED BY A COURT OF COMPETENT JURISDICTION.

DISPUTE RESOLUTION AND MANDATORY ARBITRATION OR SMALL CLAIMS COURT
For disputes or claims you have against Cheapoair, you must first give us an opportunity to resolve your claim by sending a written description of your claim to feedback@CheapOair.ca or 1-800-525-0400. You and we each agree to negotiate your claim in good faith. You agree that you may not commence any arbitration or court proceeding unless you and we are unable to resolve the claim within 60 days after we receive your claim description and you have made a good faith effort to resolve your claim directly with us during that time.

If we are unable to resolve your claim within 60 days despite those good faith efforts, then either you or we may start arbitration or small claims court proceedings.

Claims shall be resolved via binding arbitration initiated through AAA except for claims asserted on an individual basis that are properly filed in a small claims court.

For small claims court proceedings: if your claim falls within the jurisdiction of a small claims court, then either party may choose to take the claim to small claims court instead of arbitration. Either party may seek to have a claim resolved in small claims court in your county of residence or the small claims court in closest proximity to your residence, and you may also bring a claim in small claims court in New York County, the State of New York, USA. The parties may take their claims to small claims court without first filing with AAA. After a case is filed with AAA, but before the arbitrator is formally appointed to the case by AAA, a party can send a written notice to the opposing party and AAA that it wants the case decided by a small claims court. After receiving this notice, AAA will administratively close the case without further inquiry. Any dispute about whether a claim falls within the jurisdiction of a small claims court shall be resolved by that court, not by an arbitrator. In the event of any such dispute, the arbitration proceeding shall remain closed unless and until a decision by the small claims court that the claim is not within its jurisdiction.

Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, and court review of an arbitration award is very limited. However, except as set forth below, an arbitrator can award the same damages and relief on an individual basis that a court can award to an individual. An arbitrator should apply the Terms & Conditions as a court would.

The arbitration will be governed by the AAA Consumer Arbitration Rules (the “AAA Rules”) and the AAA Consumer Due Process Protocol, Statement of Principles, as modified by this Agreement, and will be administered by AAA. The AAA Rules and Consumer Due Process Protocol, Statement of Principles are available online at www.adr.org/consumer or by calling AAA at 1-800-778-7879. If you initiate arbitration the only fee you shall be required to pay is US $200; all other costs will be borne by the Company, except in the event that the arbitrator determines that the claims were frivolous, the arbitrator may award to the prevailing party the costs and attorneys' fees reasonably incurred in connection with the arbitration, except that, in arbitrations proceeding in California, the arbitrator is not empowered to award the prevailing party the fees and costs it incurred in connection with the arbitration.

Notwithstanding the provision above with respect to applicable substantive law, any arbitration conducted pursuant to these Terms & Conditions shall be governed by the Federal Arbitration Act (9 U.S.C., Secs. 1-16, the “FAA”) and any dispute about the interpretation of this arbitration clause shall be covered by the FAA. AAA and the parties must comply with the following rules: (a) the arbitration shall be conducted by a single arbitrator approved by or otherwise affiliated with AAA; (b) the party initiating the arbitration shall choose the form in which they would like the arbitration to be conducted: via telephone, online, solely based on written submissions, or at an in-person hearing; (c) notwithstanding the foregoing, if either party requests an in-person hearing: (i) the arbitrator shall decide whether a hearing is necessary or whether the arbitration should proceed via telephone, online or solely based on written submissions, (ii) if the arbitrator deems that a hearing is necessary, the hearing shall occur at a mutually agreed upon location, or, if the parties are unable to agree on a location, at a location that is selected by the arbitrator and is reasonably convenient to all parties, and (iii) either party may elect to participate in an in-person hearing by phone, unless the arbitrator decides otherwise; (d) the arbitrator may not award any: (i) incidental, indirect or consequential damages, including damages for lost profits, or (ii) punitive or exemplary damages, except where permitted by statute, and the parties waive any right to recover any such damages described in subparagraphs (d)(i) and (d)(ii); (e) the arbitrator may award injunctive or declaratory relief only in favor of the party seeking relief and only to the extent necessary to provide relief warranted by that party's claim; and (f) unless otherwise mutually agreed by the parties in writing, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.

The arbitrator shall decide all issues relating to jurisdiction and arbitrability and the interpretation, applicability, formation, existence, validity, scope or enforceability of this Mandatory Arbitration provision. Claims, if any, determined by the arbitrator not to be within the scope of this Mandatory Arbitration provision must be brought exclusively in a Federal or State court located in New York County, the State of New York, USA. If subparagraph (f) above is found to be unenforceable, then the entirety of this Mandatory Arbitration provision shall be null and void. Judgment on the award issued by the arbitrator may be entered in any court having jurisdiction. This Mandatory Arbitration provision shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction.

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