You can earn extra points by completing the following actions on our mobile app:

• Signing up = 500 points
• Making your first booking after signing up = 500 points
• Creating a fare alert = 500 points
• Sharing a deal on Facebook = 500 points
• Completing your profile = 600 points
• Referring a friend = Up to $50 in points per referral (amount varies by your tier)

ClubMiles credits your points as soon as your booking qualifies:

• For flights: Within 3–4 days after booking
• For hotels and car rentals: After your trip is completed (at check-out or rental return)

We strive to credit your account with the awarded points on a timely basis. It may take up to thirty (30) days after travel.

• For flights: All travel booked was fully completed
• For hotels: The check-in date has passed, and your stay was not cancelled
• For car rentals: The pick-up date has passed, and your rental car was not cancelled

Important:

• If any part of your booking is canceled (for refund or future credit), it does not count toward booking totals or point earnings.
• If your booking is cancelled by you or by the airline/hotel/car provider, any points earned from that booking will be reversed.

Points earned from a booking will be revoked in the following cases:

• You cancel your booking (for a refund or future credit)
• The airline/hotel/car provider cancels the booking
• Fraudulent or invalid transactions are detected

Yes, your points will expire if you haven’t made a qualifying booking on any of our brands in the last 24 months.

Your tier will be updated based on how many qualified bookings were made across flights, hotels, and cars over the past 12 months:

• For flights: Your tier will be updated once the points for that flight are posted to your account.
• For hotels and car rentals: Your tier will be updated immediately after booking.

Here’s how tiers are assigned:

• Bronze Tier: No qualifying bookings
• Silver Tier: 1 qualifying booking
• Gold Tier: 2 qualifying bookings
• Platinum Tier: 3 or more qualifying bookings

To remain in your tier, you’ll need to maintain the required number of qualified bookings within any rolling twelve-month period. For example, if you reach Gold Tier on March 10, 2025, which required you to make two bookings, you’ll retain Gold Tier status if you still have two qualified bookings over the next 12 months. When 12 or more months have passed since one of those two bookings were made, your tier will drop to Silver Tier unless a new booking is made.

You can view your points anytime by visiting “My Rewards” on our desktop site or on the ClubMiles section of our mobile app. You’ll be able to view your total points earned, redeemed, and your available balance across all applicable brands.

No, ClubMiles points cannot be purchased. They can only be earned through bookings and eligible activities within the program.

No, if you purchase a gift card with one of our brands, you can only redeem the gift card with that same brand.

You can redeem your points during checkout to get discounts on service fees for eligible bookings and select add-ons, such as: flights, hotel stay, car rentals, vacation packages, Travel Assist, Flexible Ticket, Support Packages, etc.

Important Details:

• A minimum of 1,000 points is required for redemption.
• Redemption will happen automatically once you choose to apply points during payment.
• Points only apply to service fees and eligible add-ons, not to base fares or third-party charges.
• If you cancel a qualified booking, your earned points and tier status will roll back instantly.

No, you cannot merge two or more ClubMiles accounts into one. Points and tier status remain separate for each account and cannot be consolidated.

No. If you cancel a booking, you will not earn points for that booking. This also applies to bookings cancelled for either a refund or future credit.

No, there is no limit to the amount of ClubMiles points you can earn.

Yes! You’ll continue to earn points or miles with your frequent flyer program in addition to ClubMiles points. Just make sure to enter your frequent flyer number while booking to qualify for the airline’s program.

Tip: Save your frequent flyer numbers (and your family members’ frequent flyer numbers) in your profile for a more efficient booking experience.

You can only earn points if you sign up for ClubMiles before booking or within 7 days after booking, as long as the trip meets all program requirements.

No, ClubMiles points cannot be redeemed for cash or gift cards.

You’ll earn points based on your tier at the time your friend completes their first booking. You can refer up to 10 friends. Here’s the breakdown:

• Bronze Tier: 5,000 points
• Silver Tier: 6,000 points
• Gold Tier: 8,000 points
• Platinum Tier: 10,000 points

Your friend will also earn points for signing up and booking.

Points and tier upgrades are only awarded for completed bookings made on our platform. Here’s why:

• When you make a booking and the airline confirms it, your tier is upgraded and points are issued based on your tier at the time of booking.
• If you cancel the booking, your points and tier status are rolled back.
• If you receive future credit from an airline and later use it directly with that airline or another channel, we cannot award points because the booking was not completed on our platform.

Tip: To earn points and maintain your ClubMiles tier, complete your bookings directly through our travel brands.