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FAQ - Frequently Asked Questions about Payments

Please browse the most frequently asked questions by our customers and you may easily find the answer to your question:
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Payments Back to main FAQs page
Q. Somebody from called me and left a message in my voice mail. Why are you contacting me by phone?
Q. My credit card has been charged twice for the same transaction, what do I need to do to get that corrected?
Q. Do you accept debit cards and personal checks?
Q. I would like to pay for my ticket using two different credit cards. Can I do that?
Q. Can we pay by cash or check?
Q. What credit cards do you accept?
Q. How much time does it take for the refunds to reflect on my credit card?
Q. What are your payment rules and requirements?
Q. What are the credit card payment terms?
Q. Do you accept third party credit card payments?
Q. How can I get a refund?
Q. What kind of help can I get from the billing department?
Q. Why do I have to fax copy of my credit card statement?
Q. What will my credit card charge appear as on my statement on an exclusive fare booking? How will my credit card charges appear on my statement?
Q. Why does it take longer to refund to my debit card?
Q. Can I use a Pre-paid credit card for my purchase?
± Promo Code Offer:
Enter Promo at time of check out. Promo code provides C$20 or the amount of the promo code, discount for stated routes against our service fees. Use of Promo code is in addition to any applicable instant savings offers. Actual amount of discount varies based on the service fees charged. Service fee discount will be up to the amount of the service fees charged less any applicable instant savings for that transaction or the value of the promo code, whichever is less. Promo code expires on date stated and can be withdrawn without notice.