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FAQ - Frequently Asked Questions about Insurance

Please browse the most frequently asked questions by our customers and you may easily find the answer to your question:
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Insurance Back to main FAQs page
Q. Why should I buy the insurance plan?
Q. For what reasons can I cancel or interrupt my trip?
Q. What will I need to do if I must cancel my trip?
Q. What happens if my flight is delayed or cancelled?
Q. Do I have coverage if my luggage does not arrive at my destination?
Q. Does this plan cover Frequent Flyer Miles?
Q. Are pre-existing medical conditions covered under this plan?
Q. Is there coverage for a terrorist incident?
Q. If I am not satisfied with the plan, can I cancel and receive my insurance premium back?
± Promo Code Offer:
Enter Promo at time of check out. Promo code provides C$20 or the amount of the promo code, discount for stated routes against our service fees. Use of Promo code is in addition to any applicable instant savings offers. Actual amount of discount varies based on the service fees charged. Service fee discount will be up to the amount of the service fees charged less any applicable instant savings for that transaction or the value of the promo code, whichever is less. Promo code expires on date stated and can be withdrawn without notice.